IT Support Associate
IT Support Associate
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$ 40000 - 50000
1 Vacancy
Job Description
- Provide Tier 1 technical support for both Windows and macOS devices.
- Respond to help desk tickets in a timely manner via phone email or in-person.
- Set up configure and maintain desktops laptops and printers.
- Install upgrade and troubleshoot software applications.
- Support conference room technology VoIP phones and simple networking tasks.
- Maintain accurate documentation of support issues and resolutions.
- Escalate complex issues to the System Administrator as needed.
- 1-3 years of experience in an IT support role or equivalent education/training.
- Strong familiarity with Windows 10/11 and Microsoft 365 applications.
- Basic understanding of networking fundamentals (TCP/IP DNS DHCP).
- Excellent communication skills and the ability to present complex topics in a clear concise manner to both technical and non-technical groups.
- Ability to manage and prioritize multiple tasks independently.
- Associate or bachelors degree in an IT-related field.
- CompTIA A Network or similar industry certifications.
Required Experience:
IC
Employment Type
Full-Time
