Senior Associate-Experience Management-Resource Management
Senior Associate-Experience Management-Resource Management
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Job Description
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Experience Management Senior Associate
As an Experience Management Senior Associate you will be part of an industry leading high performing and agile team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations.
We provide learning and growth opportunities to build your ability to analyze innovate think and act globally. Youll be part of an organization that is focused on optimization is solution oriented innovates and provides best in class services to the client serving teams.
The opportunity
EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50000 professionals working across borders to provide innovative and strategic business solutions to EY member firms and EY clients globally. Experience Management plays a vital role in the firms Next Wave strategy and its purpose of building a better working world.
We offer a great place to work for every person joining EY. At GDS you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team.
We invest in your learning and development. Well help you develop the technical and soft skills you need. We support your professional development with a combination of learning networking experiences and coaching. As part of a 300 member team supporting 4 unique Service Lines you will always have opportunities to showcase your skills and contribute to the firms strategic initiatives.
Your key responsibilities
As an Experience Management Senior Associate you will work as the staffing lead for the assigned region/service/competency team and will be responsible to work with the service delivery managers in implementing the resource management process and operational efficiency within the business.
You will work very closely with the service delivery teams to track monitor record and analyze demand pipeline projections new deals pursuits and staff augmentation needs. You will monitor and evaluate demand fulfilment options (internal capacity and bench) review external hiring pipeline assign projects to the available workforce based on skills and experience required on the project.
You will also supervise train and assign responsibilities to associates and senior associates within the team.
Some of your key responsibilities include:
- Ensure compliance to WFM business rules deployment policies talent policies and regulatory requirements.
- Implement staffing plans for (30 60 90) day pipeline to minimize unfulfilled demands.
- Coordinate with project managers to capture demand pipeline projections understand demands heuristics and identify actionable demands.
- Perform demand supply searches and share best-fit staffing options from internal resource pool/individuals on bench.
- Identify suitable staffing options based on matching skills roles and experiences.
- Timely update of employee schedules on the schedule management tool (Retain).
- Timely review and resolution of scheduling conflicts.
- Minimize bench pipeline through proactive deployment on projects.
- Responsible to meet assigned KPIs such as employee utilization time to fulfil demand unfulfilled demand % and bench aging.
- Reporting and analytics on business and Operational KPIs.
- Supervise mentor and provide functional SME support to the associates in the team.
- Regular connects with stakeholders.
Skills and attributes for success
Graduates with 4-7 years of relevant workforce management experience. Understanding of technology skills operational and financial aspects of service delivery is mandatory. The suitable candidate should have good analytical skills can compute staffing demands validate skills and experiences associated with the demand identify suitable fulfilment options from the internal pool of professionals available for allocation or on bench and negotiate staffing solutions with the service delivery managers.
To qualify for the role you must have
- Excellent domain knowledge in resource management demand planning and MIS.
- Strong execution skills with focus on meeting timelines and delivering highest quality service.
- Solution oriented mindset.
- Excellent verbal and written communication skills.
- Strong working knowledge of MS Excel Word and PowerPoint.
- Excellent teaming and interpersonal skills.
- Strong time management and analytical skills.
Ideally youll also have
- Minimum experience of 1 year in people management and supervision.
- Stakeholder management skills.
- Prior experience of WFM for cyber security enterprise applications middleware applications data architecture MS Azure Dev Ops SAP Java Cloud technology platforms Big Data analytics RPA risk management and Financial Services sectors Banking Wealth and Asset management Insurance will be preferred.
What we look for
We are looking for committed self-motivated and driven professionals with a proven track record and expertise in workforce management domain. Someone who is good with numbers and has the willingness to learn. The successful candidate will be one who combines computer skills and mathematical ability with a working knowledge of the business and the negotiation skills of a salesman.
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.
- Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
- Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
Required Experience:
Senior IC
Employment Type
Full Time
