Order Management Team Lead
Order Management Team Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Build your best future with the Johnson Controls team
As a global leader in inquisitive healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through substantial work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!
What we offer
Competitive wages
Paid vacation/holidays/sick time -15 days of vacation first year
Comprehensive benefits package including 401K medical dental and vision care -Available day one
Extensive product and on the job/cross training opportunities
Outstanding resources with encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
What you will do
As an Order Management Team Lead you will be in the office 5 days per week supporting the US Canada and Latin America and your hours may vary dependent on the need. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.
Part of your day-to-day tasks include:
Team Lead role will aid in the following:
Daily management of orders/team fulfillment
Monitor inventory levels to have order ship from the proper warehouse
Manage backorders
Maintain ship dates
Manage order cancellations quickly
Answer calls and handle escalation calls prior to supervisor interference
Handle customer questions concerning shipments backorders escalations etc. when supervisor is out of office
Fill in for supervisor role when applicable
Daily CCC boards/team huddles
Lead backlog order huddle with outside teams
Maintain KPI measurements and lead team improvements
New hire onboarding lead and designated trainer
What you will need
Required
Problem solving
Agile work in fast paced environment with quickly changing priorities
Able to manage tasks effectively
Active Listening skills
CRM experience with ERP: SAP
Attention to Detail
Microsoft Office Suite experience
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Employment Type
Full-Time
