Sr. Manager, Education Technology and Operations
Sr. Manager, Education Technology and Operations
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 100000 - 110000
Vacancy
1 Vacancy
Posted on :
14-08-2025
Job Description
This is a hybrid role. The selected candidate will work in the Arlington VA office (Tuesdays Wednesdays and Thursdays).
SUMMARY
The Senior Manager Education Technology & Operations serves as a project manager technology innovator and team leader providing oversight of NACDs education and event technology to include registration and product set up (Cvent) learning management system (LearnUpon) project management software () and virtual instructor led webinar and on-demand platforms (Cvent Studio & Zoom). The Senior Manager provides operational reporting and analysis and manages two members of the education technology team for in-person and virtual event delivery. This role works closely with the full Education team and cross departmentally with Digital Technology Solutions & Innovation (DTSI) Content Leads Credentialing Marketing Partner Relations Chapters Member Engagement and other stakeholders to ensure that all NACD programs are implemented meeting the standards for customer service delivery as well as continuing education credit.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Education Technology Innovation
- Maintains an awareness of industry standards as related to education delivery platforms (including LMS virtual event registration etc.).
- Develops and implements plans for new education technology to bring additional educational products to market to meet financial and customer satisfaction objectives including establishing business requirements understanding client needs procurement identifying and implementing on operational requirements
- Virtual Instructor-Led programing
- co-branded partitions for OnDemand partnerships
- partnership opportunities with universities partners chapters and other licensing clients
- Provides oversight of projects customer service maintenance and reporting for the following education delivery systems: webinars (Cvent Studio & Zoom) on-demand learning (LearnUpon LMS) speaker management (Sessionboard)
- Identifies process improvements writes SOPs and implements measures to streamline efforts improve productivity and accuracy via new technology exploration or implementing novel methods using existing technology
- Creates RFPs for technology vendors makes recommendations for vendors and contracts with vendors.
- In partnership with Digital Technology Solutions & Innovation (DTSI) oversees operational effectiveness and continuity including:
- manages vendor relationships routine trouble shooting and software updates
- identifies potential product additions and shares vendor integration roadmaps for incorporation into NACD systems
- provides oversight and technical direction
- plans and executes version control and software updates to education technology platforms
- expands available functionality to align with NACD education strategy
Collaboration & Communication
- Works with Event & Exhibit Production Manager on design and functionality of onsite registration area at Summit
- Resolves conflicts and devises contingency plans communicates decisions and deadlines.
- Troubleshoots and resolves elevated registration accreditation and technology use issues.
- Identify and implement long term solutions to registration pain points
- Provides regular leadership and coaching to direct reports to ensure they achieve success in their assigned tasks goals and career path
- Works collaboratively with other departments and content leads to ensure clarity for all communication and online information and to ensure department processes work synergistically
- Develops communicates implements and maintains standards processes roles and responsibilities service level agreements system requirements and other guidelines to team members.
- Lead representative from department on website strategy
Analysis and Process Improvement
- Creates key data reports both regularly scheduled as well as requested to allow for strategic decision-making
- Establishes registration standards and processes for all NACD programs courses and events.
- Works with key stakeholders to determine implement and monitor program standards and business rules/exceptions.
- Encourages operational excellence and adherence to deadlines and agreed upon timelines
- Innovates to develop and implement processes and procedures to help enhance the experience at all NACD events. Supports and cultivates policies and procedures with a member-first mentality
Operations
- Provides project management oversight including but not limited to registration processes and builds standardized email communications website interfaces event capacity attendance and education credit syncing & tracking mobile applications and virtual event platform executions.
- Provides oversight of project management software template builds maintenance and reporting ().
- Oversees the accuracy and timeliness in registration processing and communication and provides final approval (Welcome)
- Oversees standard operating procedures (SOPs) as needed and reviews and updates cancellation transfer and refund policies. Ensures policies are included in workflows and procedures with Education department and other interdependent departments.
- Trains onsite technology team to provide excellent customer service while adhering to SOPs.
- Assists with development of budget and monitors budgeted revenue/expenses and processes invoices in a timely manner in collaboration with Accounting. Ensures expenses are kept at or below budgeted amounts.
- Oversees Departments OneHub Event page
Other Duties
- Travels to and attends in-person events as needed
- Attends kickoff update and post-event review meetings as necessary.
- Works with Director Event Operations to equitably assign projects to appropriately manage workloads and timing
- Alerts Director Event Operations of issues problems or concerns
- Supervises mentors trains and provides leadership oversight of Education Technology Specialist and Education Technology Project Manager encouraging growth progression and advancement while facilitating open dialogue.
OTHER REQUIREMENTS
- Stands/walks for long periods of time at events
- Climbs balances stoops kneels crouches or crawls as needed
- Lifts between 20 and 50 pounds on occasion
EDUCATION/QUALIFICATIONS
A bachelors degree and five to seven years of experience in customer service virtual learning registration or project management. Must possess strong technical project management and problem-solving skills and be a team player with a positive attitude and professional work ethic. Must have demonstrated experience leading and managing people including the ability to encourage empower and hold others accountable. Demonstrable experience in contracting technology implementation oversight regular communications and relationship building with vendors while working to stay within budget. Must possess and exhibit exemplary attention to detail excellent communication and interpersonal skills and ability to handle confidential information in a professional manner.
Must demonstrate ability to work independently as a self-starter as well as work as part of a team and collaboratively across the organization handling multiple activities and priorities while meeting deadlines and maintaining the utmost professionalism organization and extreme attention to detail. Must exhibit exceptional communication and interpersonal skills with an ability to understand and follow oral and written instructions and to deal effectively with internal/external customers and vendors. Proficiency in Microsoft Word PowerPoint and Excel is required. Experience with Cvent is required and familiarity with Salesforce LearnUpon Sessionboard Welcome and is preferred.
This position description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be required to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
The salary/hourly range for this position is $100000 - $110000 plus bonus potential. Compensation is based on several factors including but not limited to education work experience certifications etc.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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