Application Support Analyst

Job Description:

Application support Analyst

Salary:45000 plus on call overtime compensation paid for 1hr each day on a 8 week rota

Location : Hybrid working 1 day per month at our Brighton office BN1 4FY

Contract type:Permanent

Shift pattern:Full-time 37.5 hours per week

We make health happen

At Bupa were not just a health insurer were a health partner. With no shareholders our focus is always on our customers. Were here to help people live longer healthier happier lives and make a better world.

As aApplication support Analyst you will deliver an exceptional customer experience for Bupa Globals IT system users by swiftly and effectively responding to and resolving IT Incidents Events Requests and Queries. The role holder will effectively collaborate with the business users Bupa Global IT team central Bupa IT teams and third-party vendors.
The Application Support Analyst will be the technical expert supporting the rest of the IT Support Teams. This includes investigating and resolving complex challenging and urgent IT issues problems and opportunities.

How youll help us make health happen:

• Carry out effective triage of the BG UK Application Support incident queue
  Resolve IT Incidents and Events observing operational priority impact and SLAs in a
  timely manner escalating where appropriate.

• Focus on root cause analysis and resolution for re-occurring Incidents and Events and
  make long term recommendations and fixes.
  Work on different systems and issues beyond own expertise; whilst maintaining
  quality of service.

• Complete IT Requests in an effective manner by understanding the true business
  requirement outcome and suitable technical solutions.
  Undertaking minor development work with the potential to grow this aspect over time.

• Recommend opportunities to IT management to improve the overall IT strategy and
  value of IT to Bupa Global

• Demonstrate and apply continuous learning developing business & system subject
  matter expertise.

• On-boarding assigned new IT systems into the Production Services function acting as
  the interface with Projects and Vendors and where appropriate being embedded in major
  change projects and programmes; ensuring delivered services are supportable (appropriate
  monitoring & alerting tooling reliability).

• Deliver timely and appropriate communication to stakeholders and internal customers
  providing acknowledgement and effective updates

• Act as a single Bupa Global IT function supporting systems and colleagues across the

Key Skills / Qualifications needed for this role:

• Experience of working in a matrix managed environment with mixed teams including
  contractors and outsourced vendors

• Excellent analytical interpersonal and communication skills are required with emphasis
  on achieving results and successful outcomes

• Graduate Calibre IT professional

• Preferably a background in Science Mathematics Engineering or Computer Science

• ITIL certification to foundation level or above with practical experience of working in an ITIL framework

• Detailed understanding of a number of development technologies environments and frameworks; such as: Azure SOAP/REST C# MVC Web Forms SQL JQuery JavaScript HTML & CSS

• Expert in database technologies such as PL/SQL and/or T-SQL and writing performant queries with knowledge in oracle reports or SSIS/SSAS/SSRS

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health from mental and physical to financial social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa Global in this role you will receive the following benefits and more:

25 days holiday increasing through length of service with option to buy or sell

Bupa health insurance as a benefit in kind

An enhanced pension plan and life insurance

Annual performance-based bonus

Onsite gyms or local discounts where no onsite gym available

Various other benefits and online discounts

Why Bupa

Were a health insurer and provider. With no shareholders our customers are our focus. Our people are all driven by the same purpose helping people live longer healthier happier lives and making a better world. We make health happen by being brave caring and responsible in everything we do.

We encourage all of our people to Be you at Bupa. We champion diversity and understand the importance of our people representing the communities and customers we serve. Thats why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.

Well make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format please email:

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