Information Systems Technician III/IV

Application Deadline: Monday September 8 2025 at 10:00 am (PT)

Tentative Interview Date: Tuesday September 30 2025

The City of Paso Robles is looking for a driven solutions-focused Information Systems Technician III/IV to join our Information Technology team. If youre a self-starter who thrives on solving problems takes initiative and enjoys supporting users across multiple departments we want to hear from you.

In this role youll do more than basic tech support. You will be a key player in keeping our systems running smoothly and ensuring staff have the tools they need to succeed. If youre someone whos eager to step up ask the right questions and dive into challenges head-on this is your chance to make a real impact.

About Paso Robles

Nestled in the heart of Californias scenic Central Coast Paso Roblesshort for El Paso de Robles or The Pass of the Oaksoffers a unique blend of small-town charm natural beauty and modern opportunity. Originally founded around its famous mineral hot springs and rich agricultural heritage Paso Robles has grown into a dynamic and thriving community. The region enjoys a Mediterranean climate with warm sunny days and cool evenings ideal for both outdoor living and agricultural innovation. With its rolling hills majestic oak trees and panoramic vineyard views Paso Robles provides a truly inspiring setting for work and life.

Paso Robles central location within San Luis Obispo County offers residents easy access to a wide array of cultural educational and recreational attractions. Just a short 30-minute drive south lies California Polytechnic State University San Luis Obispo (Cal Poly) a nationally ranked institution known for its hands-on learning and innovation. This proximity fosters strong connections to cutting-edge research continuing education and a highly educated talent pool. To the west scenic Highway 1 leads to the iconic Hearst Castle in San Simeon a historic landmark that draws visitors from around the world with its stunning architecture and sweeping coastal views. Within the county residents can also enjoy the vibrant coastal towns of Morro Bay Cambria and Pismo Beach as well as the eclectic energy of downtown San Luis Obispo. From wine tasting and hiking to art galleries surf spots and farmers markets San Luis Obispo County offers an exceptional quality of life.

Today Paso Robles is best known as a premier wine region home to over 200 wineries producing world-class Zinfandels Cabernet Sauvignons and Rhne varietals. But wine is just the beginning. The city boasts a vibrant downtown filled with boutique shopping award-winning restaurants and a bourgeoning local arts scene. Cultural highlights include the Paso Robles Wine Festival California Mid-State Fair and a variety of community events that bring residents together year-round. A wide array of housing options good schools a welcoming business environment and proximity to outdoor destinations make it an ideal place to live and work. Whether youre a young professional a growing family or someone looking to make a lifestyle change the City of Paso Robles offers the perfect balance of opportunity community and California charm.

The Organization

The City of Paso Robles was incorporated in 1889 as a general law city and operates under the Council-Manager form of government. As of January 1 2025 the Citys population has grown to approximately 31061 reflecting consistent growth over recent years as more residents are drawn to the Citys high quality of life strong community identity and comprehensive municipal services.

The City is a full-service municipality meaning it provides a wide range of essential public services directly to its residents. These include police and fire protection emergency medical response water and wastewater utilities parks and recreation planning and development services public works and community enrichment programs. The City is committed to delivering responsive effective and efficient services that enhance the well-being of its residents and support a safe sustainable and vibrant community.

The governing body consists of a five-member City Council: the Mayor elected at large by the voters of the City; and four Councilmembers elected by district. Voters also elect one City Treasurer at-large. All six elected positions are non-partisan. The City Manager appointed by the City Council serves as the Chief Executive Officer and is authorized to appoint all non-elected employees with the exception of the City Attorney.

• Install test maintain and troubleshoot network hardware software systems and applications including but not limited to cabling servers workstations peripherals routers switches storage area networks data communications equipment smartphones and firewalls
• Serve as administrator for Windows Servers SQL Server email systems Internet/Intranet access voicemail and VoIP telephone systems
• Implement and maintain security solutions such as antivirus software security proxy tools and phishing protection to ensure compliance with City security standards
• Act as the technical expert for information technology projects which may include project management system design contract coordination and technical review of the work of others
• Serve as technical resource and primary point of contact for departmental system users; provide desktop and end-user support by remote session telephone email or in person including visits to remote sites
• Troubleshoot and assist users in solving operational hardware and software application problems; evaluate problem severity and resolve or escalate to appropriate personnel or vendor for resolution
• Maintain an inventory of addresses laptops workstations servers and peripheral equipment
• Assist with the routine installation configuration maintenance troubleshooting and upgrading of servers mid-range computers and related equipment at local and remote sites
• Perform system administration functions according to desktop security policies which include monitoring and adding applications users and devices modifying user profiles resetting passwords and performing file maintenance
• Serve as a liaison to all City departments by evaluating their technical needs and providing recommendations for new or improved systems and equipment
• Evaluate and test new hardware and software to determine compatibility with existing systems and ensure alignment with City standards
• Participate in the proper storage retention and destruction of data and program files in line with regulatory and departmental guidelines ensuring accurate tracking and compliance
• Monitor servers storage systems and network performance; respond to system alerts and usage trends to ensure optimal operation
• Provide support for desktop applications including Windows Word Excel PowerPoint Outlook and Teams
• Coordinate with external vendors to diagnose and resolve hardware or system software issues
• Assist in the development and implementation of policies and procedures related to system operations and security; recommend improvements to increase efficiency and safeguard system integrity

Knowledge of:

• Business computer systems including LAN/WAN infrastructure cabling servers workstations and peripherals routers switches IP addressing DNS and DHCP
• Multi-factor authentication tools and remote access technologies
• Windows operating systems PC hardware and software installation component-level troubleshooting and application software
• Technology support needs for strategic local government applications such as GIS finance public safety and e-government
• Unified Communications systems including data voice and video integration and their associated configurations protocols and interconnectivity requirements
• Databases such as SQL Server; Microsoft Server and Hyper-V; enterprise class firewalls; internet mail infrastructure; storage area networks; and cloud-based productivity platforms such as Microsoft 365 (Office SharePoint OneDrive Teams)
• Methods and techniques used in troubleshooting computer hardware and software problems
• Computer networks and systems their operation support development and migration

• Analyze diagnose and troubleshoot information technology networks servers systems and workstation hardware and software using logic to solve problems
• Quickly analyze and respond to incidents
• Perform periodic system maintenance after hours utilizing a flex schedule or overtime when necessary
• Communicate clearly and effectively in both oral and written forms using appropriate technical language for a variety of audiences
• Plan implement and support complex technology applications and systems
• Independently evaluate complex problems and recommend effective solutions
• Organize work set priorities and complete projects efficiently and cost-effectively
• Establish and maintain effective working relationships at all levels throughout the organization
• Maintain technical expertise and competence through ongoing training and effectively train others on newly adopted tools or systems

• Equivalent to graduation from high school; and
• Four years of responsible information technology experience preferably supervising complex secure virtualized windows server networks.