Director, Patient Care Services - Hospice
Director, Patient Care Services - Hospice
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Job Description
Job Title: Director Patient Care Services - Hospice
Department: Clinical
Location: Cleveland Ohio
Reports To: Managing Director
FLSA Status: Exempt
Overview
We are seeking a compassionate experienced Director of Patient Care Services - Hospice to lead our hospice clinical operations. This role oversees all aspects of patient care delivery ensuring compliance with federal and state regulations while fostering a culture of compassion excellence and teamwork. The Director will guide an interdisciplinary team including nurses social workers chaplains and aides to provide exceptional patient-centered care that honors dignity comfort and quality of life during the end-of-life journey.
Key Responsibilities
Clinical Excellence
- Oversee development and implementation of hospice care protocols to ensure quality safety and compliance.
- Coordinate interdisciplinary care plans to meet physical emotional and spiritual needs of patients and families.
- Maintain accurate and timely clinical documentation in accordance with regulations and organizational standards.
Operational Leadership
- Direct daily operations for hospice services ensuring efficiency and alignment with organizational goals.
- Manage the hospice budget monitoring financial performance and implementing cost-effective strategies.
- Utilize the Entrepreneurial Operating System (EOS) to drive accountability clarity and goal achievement.
Compliance & Quality
- Ensure adherence to Medicare Hospice Benefit Conditions of Participation state regulations and accreditation standards.
- Lead quality improvement initiatives to enhance patient outcomes and operational performance.
- Proactively identify and mitigate risks to patients staff and the organization.
Team Leadership
- Recruit train and mentor clinical and support staff to maintain a highly skilled motivated workforce.
- Foster a culture of collaboration accountability and continuous improvement.
- Conduct regular performance evaluations and provide ongoing coaching.
Community Engagement & Advocacy
- Represent hospice services in the community building relationships with healthcare providers referral partners and community organizations.
- Advocate for patient rights and ensure patient voices are heard in care planning and delivery.
Qualifications
- Bachelors degree in Nursing Healthcare Administration Business Management or related field required; Masters degree preferred.
- Active RN license preferred.
- Minimum of 8 years of progressive leadership experience in hospice palliative care or healthcare operations.
- In-depth knowledge of CMS hospice regulations state-specific compliance requirements and accreditation standards.
- Demonstrated ability to lead multidisciplinary teams and improve operational efficiency.
- Strong financial management skills including budgeting forecasting and cost control.
- Excellent communication relationship-building and problem-solving skills.
- Proficiency with healthcare technology platforms and EHR systems.
Work Environment
- Based primarily in the Cleveland office with regional travel as needed.
- Fast-paced mission-driven setting requiring both strategic leadership and hands-on involvement.
- Involves high-stakes decision-making problem-solving and balancing operational efficiency with compassionate care.
Success in This Role Will Be Measured By:
- Growth in patient census while maintaining quality standards.
- Strong financial performance and resource optimization.
- High patient and family satisfaction scores.
- Achievement of operational efficiency targets including timely admissions and staff utilization.
- Compliance with all federal state and accreditation requirements.
- Positive community presence and strengthened referral relationships.
Employment Type
Full Time
