Premium Suite Attendant | Part-Time | Hilliard Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Premium Suite Attendant plays a critical front-line role in delivering a VIP guest experience during arena events by providing attentive personalized food and beverage service to premium suite guests. This role requires a high-energy service-oriented individual with a warm professional demeanor and the ability to anticipate guest needs in a fast-paced live event environment.

This role will pay an hourly rate of $12.00 to $18.00 and is tip eligible

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until November 14 2025.

• Prepare the suite for the guest ensuring it is properly stocked cleaned and set up for all of the guests needs.
• Greet suite guests upon arrival with enthusiasm and a positive professional attitude.
• Provide a personalized high-touch service for food and beverage throughout the event.
• Continually maintain the suite during service including clearing finished items communicating with housekeeping regarding spills and trash and keeping items stocked as needed to anticipate guests needs.
• Accurately process orders and day-of orders promptly by coordinating with the kitchen and runners.
• Respond to guest needs or requests promptly and effectively; problem-solving for the best solution and escalate issues when appropriate.
• Uphold and follow all TABC alcohol service regulations and responsible service guidelines.
• Represent the venues brand standards of hospitality professionalism and attentiveness.
• Complete post-event breakdown inventory checks and cleaning tasks for the suite.
• Provide feedback on guest preferences or issues to help improve service consistency.
• Assist with Catering Banquet events as requested.

• Prior hospitality food & beverage or customer service experience requiredluxury hotel or suite/VIP service strongly preferred.
• Familiarity with POS systems and premium service standards is a plus.
• Must possess a warm outgoing personality and the ability to make guests feel welcome and valued.
• Professional appearance punctuality and a strong work ethic are required.
• TABC Certification and Food Handlers Certificate are required or must be obtainable and submitted within 30 days of hire.
• Strong communication and interpersonal skills with a focus on proactive service.
• Bilingual in English and Spanish is a plus but not required.
• Ability to remain composed and attentive in high-energy live event environments.
• Assist with other Banquet Catering events as requested.
• Availability to work nights weekends holidays and event-driven schedules.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.