Field Technician
Field Technician
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Job Description
The Field Technician provides technical support to a large varied user group. Responsible for student account creation inventory control and overseeing various technical projects.
Responsibilities:
- Serves as integral member of the technology team and support the values mission and goals of Constellation and its schools.
- Utilizes organizational skills to create student network accounts with precision.
- Manages project resources during project implementation (people equipment purchased services etc.)
- Identifies coordinates and oversees projects with Educational Technology Supervisor Technology Director and other Field Technicians.
- Supports a collaborative working environment in which technology resources are available so that staff can perform efficiently and students can be successful learners.
- Communicates effectively with administrative staff school principals and teachers.
- Installs configures maintains and troubleshoots all:
- computer hardware and software
- projectors Smart Boards scanners printers and various peripherals
- wired and wireless connections and devices.
- Processes warranty information and repair work with associated documentation.
- Responds to all inquiries promptly.
- Implements established hardware and software maintenance procedures.
- Maintains an effective understanding of Information Technology as it progresses over time and contributes ideas to develop new solutions.
- Creates and maintains detailed records & notes relating to projects hardware procedures etc.
- Consistently uses official programs such as help desk ticketing time tracking etc.
- Represents the organization professionally and treat everyone respectfully.
- Adheres to the Staff Handbook and all Constellation Policies.
- Performs other duties as assigned by the Technology Director CFO and/or Executive Director.
Skills Knowledge Abilities Required:
- Associate Degree in Computer Science programming or related field or substantial experience with Windows based computers software and networking.
- Minimum 3 years of experience in a similar Technical Support role.
- 1 year experience within a school setting required.
- Valid Ohio drivers license.
- Work history demonstrating increasing levels of responsibility and leadership.
- Strong interpersonal skills and ability to educate users as well as provide straight technical support.
- Exceptional communication skills with a focus on rapport-building listening and questioning skills.
- Experience with installation maintenance and support of a large fleet / user base.
- Experience with a wide variety of hardware and software as typically used in an education environment.
- Ability to work effectively and cooperatively with staff maintain the confidentiality of privileged information and follow oral and written instructions.
- Must be highly organized and detail oriented.
- Willingness and ability to adjust to changing conditions or priorities.
- Ability to multi-task and handle frequent interruptions.
- Ability to consistently follow protocol and instructions.
- Ability to work effectively both independently and with a team.
- Ability to lift 50 lbs. and work in a physically demanding environment as needed.
EQUAL EMPLOYMENT OPPORTUNITY
It is our policy to abide by all federal state and local laws prohibiting employment discrimination based solely on a persons race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental and/or intellectual disability age military status veteran status (including protected veterans) marital status registered domestic partner or civil union status familial status gender (including sex stereotyping and gender identity or expression) medical condition genetic information sexual orientation or any other protected status except where a reasonable bonafide occupational qualification exists.
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Required Experience:
IC
Employment Type
Full Time
