Director, Public Safety
Director, Public Safety
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1 Vacancy
Job Description
POSITION SUMMARY:
The Director of Public Safety leads the hospitals security function to ensure a safe secure and compliant environment that supports high-quality patient care and staff wellbeing. Reporting to the Chief of Public Safety and functioning with general direction the Director of Public Safety is responsible for the overall leadership strategic planning and daily operations of the hospitals public safety security and Emergency Management programs. This role ensures a safe and secure environment for patients staff visitors and hospital property by developing and implementing effective security policies emergency response procedures and regulatory compliance strategies. The Director will oversee a team of Public Safety Officers and Supervisors and coordinate closely with local law enforcement and emergency responders.
Position: Director Public Safety
Department: Public Safety
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
- Lead Security Operations: Oversee daily hospital security operations including patrols surveillance access control and visitor management. Ensure alignment with hospital goals and CBAs and maintain 24/7 readiness across all facilities.
- Policy Development & Regulatory Compliance: Develop and enforce safety and security policies aligned with local state and federal regulations (e.g. TJC CMS OSHA). Monitor compliance through audits staff training and corrective action planning.
- Workplace Violence & Safety Culture: Lead the Workplace Violence Prevention Program and chair related committees. Coordinate education and engagement initiatives to promote a culture of safety respect and prevention for patients staff and visitors.
- Risk Management & Incident Response: Conduct regular risk and threat assessments.
- Lead response to security incidents ensuring timely investigation documentation and reporting using departmental systems.
- Emergency Preparedness & Response: Support emergency management and business continuity planning. Coordinate drills and trainings (e.g. active shooter infant abduction) to ensure staff readiness and regulatory compliance.
- Team Leadership & Development: Recruit train supervise and evaluate public safety personnel.
- Resource & Technology Management: Manage department budget and allocate resources to support operational priorities. Oversee security systems (e.g. CCTV panic alarms access control) working closely with vendors and Facilities.
- External Coordination & Law Enforcement Liaison: Serve as primary liaison to Boston Police Fire and emergency responders. Coordinate investigations incident response and crime prevention strategies.
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
JOB REQUIREMENTS
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelors Degree in Criminal Justice Public Safety Emergency Management Homeland Security Healthcare Administration or a closely related field; and a minimum of 5 years of progressively responsible experience in public safety hospital/healthcare security law enforcement emergency management or related profession; of which at least 3 years must be in a leadership or management role. Or equivalent combination of education and experience.
- Demonstrated experience with:
- Policy development crisis management and emergency preparedness and leading workplace violence prevention programs.
- Managing teams in a 24/7 operation including scheduling training and performance evaluations.
- Collaborating with union representatives and applying collective bargaining agreements.
Security technologies including access control CCTV incident management systems.
PREFERRED EDUCATION AND EXPERIENCE:
- Masters Degree preferred in a relevant discipline (e.g. Public Administration Healthcare Management Security Studies)
- Prior experience working in a unionized hospital academic medical center or behavioral health setting.
- MOAB (Management of Aggressive Behavior) or AVADE training.
CERTIFICATES LICENSES REGISTRATIONS REQUIRED:
- Valid Massachusetts Drivers License required.
- CPR certification required within 6 months of hire.
CERTIFICATES LICENSES REGISTRATIONS PREFERRED:
- AHSS Certified Healthcare Protection Administrator (CHPA)
- FEMA ICSand 800 certifications
- Incident Command System (ICS) and HICS (Hospital Incident Command System)
- Management System certification
KNOWLEDGE SKILLS & ABILITIES (KSAs):
- Exceptional verbal and written communication skills with the ability to engage effectively across all levels of the organization including executive leadership frontline staff patients and visitors.
- Strong leadership and team management abilities including performance development conflict resolution and staff motivation.
- Advanced organizational and planning skills with the ability to manage multiple priorities and large-scale operations simultaneously.
- Effective problem-solving and critical decision-making skills especially during emergencies and high-risk situations.
- Expertise in crisis management and de-escalation techniques including conflict mediation in sensitive environments.
- Proficiency in modern security systems including video surveillance (CCTV) electronic access control alarm systems and incident management software.
- Thorough knowledge of healthcare safety security and emergency preparedness regulations including Joint Commission (TJC) CMS OSHA and state/federal laws.
- Familiarity with regulatory standards such as those from The Joint Commission (TJC) CMS OSHA and NFPA.
- Incident Command System (ICS) and HICS (Hospital Incident Command System) Management System knowledge.
Equal Opportunity Employer/Disabled/Veterans
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Required Experience:
Director
Employment Type
Full-Time
