Cambodia: Operations Manager
Cambodia: Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Position: Operations Manager (Hotel)
Location: Phnom Penh Cambodia
Salary: USD 2500-3500 per month
Employment Type: Full-time
Role Overview
We are looking for an Operations Manager to oversee the daily running of our hotel ensuring smooth coordination between departments exceptional guest service cost control and consistent quality standards. This role is central to maintaining operational efficiency and delivering an outstanding hospitality experience.
Main Duties
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Supervise and coordinate front office housekeeping food & beverage maintenance and administrative functions to ensure seamless operations.
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Develop implement and refine Standard Operating Procedures (SOPs) for service delivery quality assurance safety and guest experience.
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Monitor Key Performance Indicators (KPIs) such as occupancy rates RevPAR guest satisfaction scores budget performance and service efficiency.
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Allocate and manage staffing equipment and resources to meet occupancy demands and event requirements.
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Work closely with the finance team to track operational costs approve expenditures and identify opportunities for savings without compromising quality.
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Ensure compliance with hotel brand standards Cambodian hospitality regulations and health & safety requirements.
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Act as the primary contact for guests partners suppliers and internal teams on operational matters.
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Lead continuous improvement projects introduce industry best practices and implement technology solutions (PMS POS CRM) to enhance efficiency and service delivery.
Qualifications & Requirements
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Bachelors degree in Hospitality Management Business Administration or a related field.
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710 years experience in hotel operations preferably with multi-department management exposure.
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Proven track record in achieving operational targets and improving guest satisfaction in a hotel or resort environment.
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Strong working knowledge of hospitality systems (PMS POS) and MS Office.
Employment Type
Full Time
