Workforce Manager
Workforce Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Work Setup: 100% Onsite
Work Location: MOA Pasay
Work Schedule: M-F 5am-4pm - can change depending on the business need (AU Program)
Responsibilities:
- Generates month-wise day-wise and interval-wise forecast incorporating historical trends and other factors such as special events seasonality chum or growth weather etc.
- Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all times
- Creates maintains and updates the Capacity plan and ensures that staffing requirements seat requirements and logistics are being delivered while balancing cost and performance
- Generates/reviews schedules accordingly to meet the business requirements enabling superior customer service
- Provides leadership and supervision to a highly engaged and self-sufficient team of WFMs ensuring that all SLAs are met across accounts
- Drives high client satisfaction by managing service levels situations and providing staffing scheduling and Real-Time Adherence solutions
- Protects the organizations assets thru upholding the principles of the Quality Information Security Management System
- Serves as the main point of contact for all WFM concerns
Requirements:
- Candidate must possess at least a Bachelors/College Degree
- 3 years minimum experience as Workforce Manager
- Excellent skills in forecasting scheduling and real-time time management a must
- Strong organizational skills to ensure critical timelines are met
- Accuracy and attention to details a must in this role
- Strong presentation skills
- Detail oriented with ability to deliver project deliverables with little supervision
- Excellent written verbal and e-mail skills with the ability to interface effectively with individuals at various levels
- Flexible and willing to work in shift schedules extended hours and during weekends as per business needs
Employment Type
Full Time
