SpÃcialiste technique (3 Ã 5 ans d'expÃrience) Technical Specialist (3-5 Years' Experience)
SpÃcialiste technique (3 Ã 5 ans d'expÃrience) Technical Specialist (3-5 Years' Experience)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- Montreal
- Hybrid
Job Description
Rejoignez une entreprise technologique qui transforme le domaine de la sant
Chez Sectra Canada notre objectif est dintroduire sur le march canadien une solution mondiale de TI mdicales de premier plan afin de devenir le principal fournisseur de solutions dimagerie dentreprise et de PACS au pays. Nos clients uvrent dans certaines des fonctions les plus critiques du systme de sant canadien et nous sommes idalement placs pour les aider optimiser les soins centrs sur le patient. Nos solutions dimagerie dentreprise modulaires et volutives permettent aux prestataires de soins de se dvelopper dune spcialit lautre tout en modernisant les systmes dimagerie mdicale du pays grce des technologies de pointe le tout en protgeant les informations les plus sensibles des patients et des professionnels de la sant.
Le poste
Sectra se lance dans une initiative pancanadienne visant diriger des projets de remplacement de PACS lchelle rgionale et provinciale. Notre ambition est de transformer les solutions dimagerie mdicale travers le pays en nous appuyant sur la technologie de pointe Sectra et notre expertise reconnue afin damliorer les soins aux patients et doptimiser les flux de travail cliniques. Nous recherchons des personnes orientes service passionnes par la sant et la technologie. En tant quIngnieur technique vous jouerez un rle cl dans la conception le dploiement et le soutien de systmes critiques ayant un impact direct sur les rsultats cliniques.
Communication client & gestion des cas
- Grer de manire autonome les demandes de support technique enregistres dans le systme ServiceDesk en documentant avec prcision les actions entreprises les solutions apportes et les modifications systme effectues.
- Escalader les problmes complexes ou non rsolus aux ingnieurs seniors ou aux quipes spcialises lorsque ncessaire.
- Communiquer directement avec les clients partenaires et distributeurs afin de recueillir des informations techniques clarifier le comportement du systme et transmettre des mises jour tout au long du processus de rsolution.
Dploiement & configuration des systmes
- Effectuer de faon autonome linstallation et la configuration de serveurs Windows des instances MS SQL Server des applications dentreprise ainsi que des intgrations Active Directory dans lenvironnement dimagerie Sectra.
- Configurer et maintenir les dploiements en cloud sur Microsoft Azure pour les systmes TI en sant en assurant une configuration adquate volutive et conforme aux normes de scurit.
Intgration & interoprabilit
- Raliser de manire autonome lintgration entre les solutions Sectra et des systmes externes (DME RIS HIS outils dintelligence artificielle) laide dinterfaces standards (DICOM HL7 IHE) et dAPI personnalises.
- Dpanner et rsoudre les problmes dinteroprabilit lis aux flux dimagerie la connectivit des systmes et aux protocoles dchange de donnes.
Diagnostic technique & expertise
- Servir de ressource technique dans le diagnostic et la rsolution de problmes complexes lis la performance la configuration ou aux intgrations des systmes.
- Maintenir et enrichir continuellement une connaissance approfondie de la suite de produits Sectra logiciels infrastructure matrielle et services associs.
- Dmontrer une expertise technique dans des domaines cls selon les besoins des projets des clients ou du dveloppement de lquipe.
Join a tech company thats making a difference in healthcare
At Sectra Canada our objective is to introduce a leading global medical IT solution to the Canadian market with the aim of establishing ourselves as the top provider of Enterprise imaging and PACS solutions in the country. Our customers operate in some of Canadas most critical functions and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology while providing efficiencies and advanced technology to modernize Canadas medical imaging systems all while protecting the most sensitive information for patients and care providers.
The role
Sectra is embarking on a journey to lead PACS replacement projects across Canada. We aim to revolutionize healthcare imaging solutions across regions and provinces leveraging Sectras cutting-edge technology and expertise to enhance patient care and streamline medical workflows. Were seeking service-minded individuals with a passion for healthcare. As a Technical Engineer your role will focus on designing deploying and supporting critical systems that drive improved clinical outcomes.
Customer Communication & Case Management
- Independently manage and resolve technical support cases logged in the ServiceDesk system ensuring accurate documentation of actions solutions and system changes.
- Escalate unresolved or highly complex issues to senior engineers or specialized teams as appropriate.
- Engage directly with customers partners and distributors to gather technical information clarify system behavior and communicate updates throughout the resolution process.
System Deployment & Configuration
- Perform independent installation and configuration of Windows-based servers MS SQL Server instances enterprise applications and Active Directory integrations within Sectras imaging environment.
- Configure and support Microsoft Azure cloud-based deployments for healthcare IT systems ensuring proper setup scalability and adherence to security standards.
Integration & Interoperability
- Independently implement integrations between Sectras solutions and external healthcare systems including EMRs RIS HIS and AI tools using standard-based interfaces (DICOM HL7 IHE) and custom APIs.
- Troubleshoot and resolve interoperability issues involving imaging workflows system connectivity and data exchange protocols.
Technical Troubleshooting & Subject Matter Expertise
- Serve as a technical resource in diagnosing and resolving complex issues related to system performance configuration and integrations.
- Maintain and continuously expand strong working knowledge of Sectras product suite including software applications hardware infrastructure and associated services.
- Demonstrate subject matter expertise in key technical areas as needed to support projects customer requirements or team development.
Required Experience:
Unclear Seniority
Employment Type
Full Time
