Client Success Manager
Client Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About ThredUp
ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand ThredUp has become one of the worlds largest online resale platforms for apparel shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value premium and luxury brands all in one place at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure proprietary software and systems and data science expertise. With ThredUps Resale-as-a-Service some of the worlds leading brands and retailers are leveraging our platform to deliver customizable scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55000 brands across 100 categories. By extending the life cycle of clothing ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.
Recognized on TIME Most Influential Companies of 2023 Digidays WorkLife 50 2023 TIMEs Best Inventions of 2022 and Lattices People Success Awards 2022.
How You Will Make An Impact:
Were seeking a Client Success Manager to join our fast-growing Resale-as-a-Service (RaaS) this role youll be responsible for managing a portfolio of brand partners and ensuring the ongoing success and growth of their resale programs with ThredUp. From program launch to ongoing execution youll serve as the primary point of contact owning the client relationship and driving results.
You will take full ownership of the brand relationship from the moment a deal is closed. Your focus will be on nurturing and growing these partnerships by identifying opportunities to optimize performance expand program reach and drive participation. A key success metric for this role is increasing customer engagement and clean-out kit volume ensuring strong supply flow for each brands program.
Reporting to the Head of Sales & Business Development this role is ideal for someone who thrives on building relationships enjoys working in a dynamic fast-paced environment and is passionate about helping brands embrace circularity. Were looking for a proactive creative and organized team player who is passionate about the resale landscape and can communicate effectively with both internal and external stakeholders.
In This Role Youll Get To:
- Own Client Relationships: Serve as the primary point of contact for a growing portfolio of nearly 50 brand partners. Build strong relationships foster engagement and ensure a high level of client satisfaction across all interactions.
- Drive Program Success: Oversee the end-to-end execution of partner programs ensuring alignment on goals timelines and deliverables while proactively managing performance and expectations.
- Grow Client Business:Identify opportunities to expand partnerships through upsells program enhancements and performance improvements that increase impact and drive measurable results.
- Deliver Insights & Reporting: Share regular reporting and key performance metrics with clients providing strategic recommendations to help optimize their resale programs.
- Coordinate Internally: Work cross-functionally with Product Engineering Marketing and Operations teams to ensure seamless program execution resolve issues and continuously enhance the partner experience.
- Standardize & Scale: Help develop and refine internal playbooks processes and documentation to support the efficient management and growth of client accounts at scale.
- Drive Supply Growth: Collaborate with brand partners to uncover new inventory opportunities boost Clean Out Kit and Resale Shop participation and support overall program expansion.
What Were Looking For
5 years in account management client success partnerships or growth roles ideally within e-commerce retail agencies or related industries. Experience with marketing and light design is a plus.
Demonstrated ability to manage a large portfolio (50 clients) meet deadlines and keep cross-functional stakeholders aligned and informed.
Excellent written and verbal communication skills with a relationship-first service-oriented mindset. You know how to build trust and drive collaboration.
Comfortable interpreting data to identify trends and opportunities. Proficient in Excel and experienced with CRM tools; bonus points for familiarity with Looker Clay or Lemlist.
Proactive detail-oriented and solutions-driven with a passion for improving workflows and scaling programs.
Enthusiastic about ThredUps mission and genuinely interested in sustainability circularity and transforming the future of fashion.
Exceptionally strong organizational prioritization and time management skills. You thrive in fast-paced environments and know how to keep moving parts in motion.
At ThredUp your base pay is one part of your total compensation package. This role pays between $100000 and $130000 and your actual base pay will depend on your skills qualifications experience and location.
Many ThredUp employees also have the opportunity to own shares of ThredUp stock. ThredUp employees are eligible for discretionary restricted stock unit awards as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUps Employee Stock Purchase Plan. Subject to eligibility requirements youll also receive other benefits: Comprehensive medical & dental coverage vision 401k life and disability insurance.
This role is not eligible for visa sponsorship.
What We Offer:
4-day work week with Fridays off
Hybrid work environment: 3 days in the office and 1 day remote each week
Competitive salary (we leverage market data)
Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards
Employee stock purchase plan
Flexible PTO (take the time you need) 13 company holidays
Paid Sabbatical after 3 years of full time employment
Generous paid parental leave for new mothers and fathers
Medical dental vision 401k life and disability insurance offered
We live by our Core Values of Transparency SpeakingUP Thinking Big Infinite Learning Influencing Outcomes & Seeking the Truth
We believe diversity inclusion and belonging is key for our team
At ThredUp our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity inclusion and belonging we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.
If you are a candidate with a disability and have a reasonable accommodation request for the job application process please email the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.
Required Experience:
Manager
Employment Type
Full-Time
