Organizational Change Management Specialist
Organizational Change Management Specialist
Posted on :
14-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
The MBTA is launching a digital transformation initiative that equips frontline employees with streamlined mobile-first tools for accessing safety-critical resources and contributing remote data from the field. As part of this initiative the Organizational Change Management Lead (OCM Lead) will ensure that all stakeholdersfrom supervisors to operatorsare aligned engaged and equipped to adopt the new technology.
This individual will focus on fostering change readiness crafting clear and compelling communications leading audience engagement strategies and ensuring a seamless end-user experience. The OCM Lead will be a visible trusted face of the transformation building relationships with teams across the Authority especially those traditionally hesitant about change.
Principal duties and responsibilities:
- Facilitate the change management workstream of the digital initiative including strategy development stakeholder analysis and execution.
- Develop and execute a communication plan that translates technical implementation milestones into user-centric messaging tailored to specific audiences (frontline staff managers executives).
- Act as a liaison between project leadership and field staff capturing input and feedback to refine rollout strategies and maximize adoption.
- Partner with Training and Communications teams to design and deliver engaging educational materials and toolkits that support behavioral change.
- Identify and mitigate change-related risks and resistance through targeted interventions and continuous dialogue.
- Measure and report on change readiness communication effectiveness and user adoption using surveys inperson interviews and metrics dashboards.
- Collaborate with program management to align change management plans with overall project timelines and implementation activities.
- Coordinate implementation and internal ambassador programs that reinforce key messages and build momentum for change.
- Develop internal case studies and success stories to demonstrate impact and drive cultural shifts.
- Perform related duties and projects as assigned.
Minimum experience and required skills:
- Five (5) years of professional experience leading organizational change initiatives preferably in a unionized public sector or transportation environment.
- Demonstrated excellence in audience-specific messaging engagement strategy and communication planning.
- Proven experience navigating resistance to change through empathy relationship-building and face-to-face dialogue.
- Strong understanding of user experience principles as they relate to behavior change and technology adoption.
- Experience with change frameworks such as Prosci ADKAR Kotter or similar.
- Excellent written and verbal communication skills including storytelling presentation development and facilitation.
- Ability to work collaboratively across disciplines and levels and influence without authority.
- High emotional intelligence active listening and the ability to connect with a wide variety of audiences.
- Skilled in Microsoft Office Suite (Word Excel PowerPoint Outlook Teams) and familiarity with collaboration tools such as Miro Smartsheet or Asana.
- Experience tracking and analyzing communication metrics and adjusting strategies accordingly.
Preferred experience and skills:
- Experience implementing large-scale technology solutions in a field-based frontline workforce.
- Familiarity with transit operations safety systems or compliance-based environments.
Substitutions:
- A High School Diploma or GED with an additional nine (9) years of directly related experience substitutes for the bachelors degree requirement.
- An associate degree with an additional five (5) years of directly related experience substitutes for the bachelors degree requirement.
- A masters degree in a related subject substitutes for two (2) years of general experience.
- A nationally recognized certification in change management substitutes for one (1) year of experience.
Education:
- A bachelors degree from an accredited institution in communications organizational psychology business or related field.
Supervision:
- May supervise or coordinate with communications coordinators outreach staff or external consultants.
Job conditions:
- Adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
- Ability to pass a Criminal Offender Record Information (CORI) check background screening and the MBTAs medical requirements including a physical examination and drug and alcohol screening.
- Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting.
- Available to work all shifts and locations as assigned or directed.
- This position will follow a hybrid work model that consists of both in-office / on-site and remote work. During some periods this position may be expected to work in-office / on-site for 5 days / week
Physical demands and working conditions:
- The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Available to work all shifts and locations as assigned or directed.
- Available to work as per assignment by the MBTA twenty-four (24) hours per day seven (7) days per week as directed by supervisory staff for severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
- Have the ability to work any and all shifts and/or locations assigned or directed.
Location:
This role will be hybrid and we will need this person to be local to MA.
Compensation:
$70 - $80/hr and up to 1880 hours per year.
Required Experience:
Unclear Seniority
Employment Type
Hourly
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
