Guest Arrival & Departure Attendant
Guest Arrival & Departure Attendant
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Salary Not Disclosed
1 Vacancy
Job Description
Location
Hilton Head Oceanfront Resort
Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.
Omni Hilton Heads associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Hilton Head Oceanfront Resort may be your perfect match.
Job Description
At Omni Hilton Head Oceanfront Resort every role is about creating memorable moments for our guests. While no job description can cover every request or situation that may arise the core mission of every team member is to deliver exceptional servicewhether by assisting guests directly or connecting them with the right department. Below are the key responsibilities that make the Bellperson role an essential part of our guests first and lasting impressions.
Responsibilities
Purpose
To assist and provide services to guests ensuring a smooth and enjoyable arrival and departure experience while offering helpful and informative interactions.
Essential Functions
- Assist guests with transporting and storing luggage.
- Maintain a professional and polished appearance ensuring uniforms are clean and presentable.
- Uphold 4-Star/4-Diamond guest service standards.
- Assist guests with packages including transporting items to their rooms vehicles or designated areas.
- Properly log all runs on the Bell Stand Log for accountability.
- Maintain a clean organized and welcoming lobby area.
- Speak to guests in a warm and friendly manner ensuring they feel welcome and valued.
- Stay informed about all hotel promotions and guest-related programs.
- Ensure familiarity with and adherence to all emergency procedures.
- Keep work areas clean organized and well-maintained.
- Have a strong understanding of all amenities and services offered at the resort.
- Be knowledgeable about and execute Moments of Service standards.
Technical Skills & Systems
- Synergy Ability to input and manage work orders.
- Epitome Enter and track guest-related notes.
- Track It Look up and close out package deliveries once completed.
Qualifications
Physical Requirements
- Ability to stand for extended periods.
- Ability to bend and lift up to 50 lbs.
Tools & Equipment Used
- Office Equipment: Computer printer telephone copier fax machine pens/pencils.
- Bell Stand Equipment: Luggage carts hand trucks.
- Cleaning & Maintenance: Brass polish general cleaning products.
Working Conditions
- Work primarily indoors with occasional exposure to outdoor weather conditions.
Employment Type
Unclear
