Butler Club Millesium
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Job Description
Butler (Club Millesium)
As a Sofitel Butler you will play a crucial role in ensuring that our guests receive the highest level of hospitality and brand standards. Your responsibilities will span from prearrival arrangements to poststay arrangements ensuring that every aspect of our guests experience is personalized and tailored to their needs and wants.
What is in it for you:
- Free accomodationfree transporation visa /work permitmedical health insurance
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
What you will be doing:
- Corresponds with guests for any requests or preferences prior to during and following their stays.
- Regularly attends department lineups and meetings to communicate any pertinent information and to assist in any needed activity.
- Attends training sessions performing related duties and special projects assigned as required.
- Manages and exceeds guest expectations
- Handles and reports guest complaints to shift incharge.
- Communicates with Private Dining on a regular basis to ensure amenities guest preferences and other such points are taken care of and carried out flawlessly.
- Practices upselling of the hotel products and facilities.
- Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.
- Provides inroom checkins and room orientations for guest comfort
- Ensures smooth handover of daily activities to next shift.
- Provides additional services such as laundry packing and shoe shine service and ensures that special preferences of all guests are taken into consideration.
- Consistently offer a professional and friendly greeting and provide engaging service
- Assist guests regarding food and beverage menu items in an informative and helpful way
- Follow outlet policies procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
Qualifications :
Your experience and skills include:
- Minimum 2 years of Butler experience from Luxury background
- Strong communication skiils
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
Additional Information :
Your Team & Working Enviroment:
Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite 6 Opera Suites 21 Prestige Suites 32 Club Millesime Rooms 202 Luxury Rooms 5 Restaurant & 4 Bars 1 Grand Ballroom 2 Meeting Rooms Beach Club Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
