AWS Support Engineer
AWS Support Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Minimum requirements:
- Matric
- Bachelors degree (BSc.) or Diploma in Engineering Computer Science Information Technology or related
- Experience in dealing with customers during problem resolution and operating efficiently under pressure
- Understanding of distributed and serviceoriented architectures
- Understanding of TCP/IP networking and troubleshooting
- Proficiency with MS Office SQL and CloudWatch
Responsibilities:
- Triaging emergent issues using a ticketing system
- Researching diagnosing troubleshooting and identifying solutions to resolve issues
- Providing updates on the overall health of company functions
- Working with crossfunctional teams both internal and external
- Following standard procedures for proper escalation of unresolved issues to the appropriate teams
- Adhering to SLAs for specific issues with respect to the severity of the issue
- Providing prompt and accurate feedback to customers and stakeholders
- Documenting knowledge and learnings for the benefit of colleagues and business continuity
Employment Type
Full Time
