Knowledge in network/telecom (Aruba certifications appreciated)
Knowledge in VMWare virtualization technology environment would be an added value.
5 to 10 years relevant experience in IT
Must be willing and prepared to Travel.
Must have a valid passport
Responsibilities:
Ensure a ITIL MIS support process (single point of contact for helpdesk ITSM ticketing troubleshooting logs analyze reporting Centreon monitoring) for users in the scope of work (if part of the RUN domain)
Ensure production followup on a daily weekly monthly basis (if part of the RUN domain)
Manage IT Hardware resources (see inventory and capacity planning in deliverables here after)
Manage IT Infrastructure projects/major change in the state of the art: express of needs from users planning of implementation (priorities) specifications book tender supplier choice user acceptance test.
Ensure capacity planning for IT Infrastructure
Apply company security and licensing policies.
Manage IT Infrastructure related contracts and SLA: Review suppliers contracts making sure they are in accordance with requirements meeting expectations.
Eventually apply the penalties for noncompliancy (if part of the RUN domain)
Maintain and update documentation of procedures and configurations.
Ensure IT Infrastructure management is compliant with ISO processes ITIL processes and QHSE processes.
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