IT Technician
IT Technician
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1 Vacancy
Job Description
IT Technician
Minimum Requirements:
- 23 years of relevant work experience in installations support and training ideally on POS and/or fingerprint readers.
- Diploma or Bachelors degree in Information Technology or related field.
- Drivers License and own vehicle.
- Technical troubleshooting (in person or remote)
- Proficiency in remote support tools and techniques
- Skills and knowledge in Operating Systems Hardware knowledge Software applications and Networking
- Knowledge of basic security practices
- Documentation Backup and recovery skills
- Excellent customer service stakeholder management and communication skills solutionsfocused teamwork and collaboration skills.
Responsibilities:
Technical Support
- Provide timely and effective technical support to endusers resolving hardware and software issues in line with customer SLA.
- Manage the ticketing system by prioritizing categorizing and assigning support requests.
- Collaborate with teams to coordinate technical issue resolution efforts ensuring minimal disruptions to operations.
- Ensure technical assistance is provided to key clients and employees.
- Provide afterhours support when necessary.
Maintenance
- Keep up to date with system information testing changes and updates.
- Provide effective installation configuration maintenance troubleshooting and training on relevant hardware and software systems.
- Ensure technology equipment is delivered and relocated as needed.
Documentation and Reporting
- Document hardware and software changes.
- Maintain asset inventories.
- Create reports on support activities equipment status and system performance.
Employment Type
Full Time
