Senior IT Manager (Mandarin Speaking - JHB)
Senior IT Manager (Mandarin Speaking - JHB)
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1 Vacancy
Job Description
Duties & Responsibilities
ENVIRONMENT:
A leading global fullservice commercial bank providing corporate personal and investment banking wealth management and treasury services is seeking a Senior IT Manager to oversee and ensure the effective operation of all Information Technology Service Management (ITSM) functions. This role is responsible for maintaining full functionality and compliance while managing services within legal regulatory and budgetary frameworks.
DUTIES:
Business Continuity Management
- Ensure resilience and continuity of ITSM environment through planning testing and recovery.
- Conduct annual Business Impact Analysis (BIA) and align BCM plans.
- Perform regular disaster recovery (DR) testing.
- Monitor and maintain primary site resilience with redundancy and high availability.
Information Security & Infrastructure Enhancement
- Manage user access control and segregation of duties.
- Limit external parties access appropriately.
- Perform weekly server checks antivirus updates and vulnerability assessments.
- Remediate vulnerabilities through regular patch management.
- Conduct annual threat assessments and manage data classification and protection.
- Ensure IT infrastructure health capacity and compliance with procurement policies.
Business Intelligence Application Development & Management
- Document and manage all system change requests and updates.
- Follow ITSM project lifecycle for changes fixes and upgrades.
- Ensure software licensing compliance.
- Automate manual processes and improve reporting accuracy.
- Analyse and evaluate data from various sources to enhance decisionmaking.
Support and Services
- Manage ITSM support tickets and documentation.
- Complete daily SOD tasks and AMLrelated jobs.
- Provide timely IT support and escalate issues when needed.
- Conduct regular staff training on security awareness.
Internal Management
- Align ITSM goals with branch strategy and define resource plans.
- Manage IT risks controls and compliance documentation.
- Maintain vendor management processes contract monitoring and BEE compliance.
- Remediate audit findings promptly and manage IT fixed assets effectively.
REQUIREMENTS:
Formal Qualifications
- Matric Essential
- Degree in Computer Science/Information Science Essential
- Degree in Cyber Security Desirable
Professional Membership
- None specified
Experience (5 to 10 Years)
- IT work in Banking Sector Essential
- IT Support Desk Essential
- Hardware & Networking Desirable
- Project Management Desirable
- Management Skills Desirable
- Corporate Governance Risk & Compliance Desirable
- Cyber Security Essential
Knowledge
Essential:
- Hardware & Software Management
- Project Management
- IT Support & Services
- Security (including Cyber)
- Local Regulatory Compliance
Desirable:
- Network Management
- Business & Systems Analysis
- Business Continuity Management
- Risk Management
Skills Required
Essential:
- Analytical
- Organised
- Communication
- Leadership
- Team Working
- Time Management
- Commitment
- Quality Orientation
- Customer Focus
- Resilience
- Results Driven
- Reliability
- Honesty
Desirable:
- Mandarin Communication
While we would really like to respond to every application should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
When applying for jobs ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs please note your relocation plans in all applications for jobs and correspondence. Apply here email a Word copy of your CV to and mention the reference number of the job.
Desired Experience & Qualification
Required Experience:
Manager
Employment Type
Full-Time
