Customer Engagement Manager
Customer Engagement Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Act as a customer ambassador ensuring world-class service and satisfaction
- Prepare and follow up on quotations to convert leads into active orders
- Manage customer accounts and help expand new business opportunities in the region
- Represent the company at international trade shows
- Work hand-in-hand with Marketing to support campaigns and customer communications
- Collaborate with the Sales team to meet and exceed targets
- Support the growth of distributor relationships alongside the external sales team
- Set and monitor distributor performance targets
- Ensure that distributors have updated marketing and web content
- Manage distributor agreements and recruit new partners as needed
- Develop and maintain bottom-up sales forecasts in collaboration with leadership
- Track and report on customer and distributor performance pipeline health and sales KPIs
- Deliver quarterly and monthly reports for internal planning and production forecasting
- Monitor industry trends and identify new business opportunities
- Qualify leads maintain CRM records and oversee effective funnel management
- Provide sales support to technical teams and ensure accurate deal tracking
- Oversee the webstores sales order functionality discount management and stock visibility
- Manage contracts and agreements including MNDAs and Terms & Conditions
- Ensure CRM data integrity and drive continuous data cleanup efforts
What Do You Need:
- Tertiary qualification in Sales Business Management or a related field
- 5 years of experience in inside sales or B2B account management
- Proven track record of achieving or exceeding sales targets
- Technical aptitude with the ability to explain complex products (LiDAR experience a plus)
- Proficiency in CRM tools and Excel for reporting and forecasting
- Strong customer focus and exceptional interpersonal communication skills
- Excellent negotiation organizational and time management skills
- Collaborative mindset and the ability to work across departments
- Self-starter with the ability to manage multiple priorities in a dynamic environment
APPLY NOW!
If you are interested in this opportunity please apply directly. For more vacancies please visit
If you have not had any response in two weeks please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
For more information contact:
Rudi Delport
Talent Specialist in Finance and Supply Chain
Required Experience:
Manager
Employment Type
Full-Time
