Collections Supervisor
Collections Supervisor
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Lead coach and support the collections team to achieve performance targets and service standards.
- Set individual and departmental goals monitor progress and conduct regular performance evaluations.
- Provide training and guidance to staff to ensure understanding of procedures and best practices.
- Manage daily operations and task allocation within the team.
- Ensure adherence to internal controls processes and financial policies.
- Supervise all daytoday HR related issues with subordinates
- Oversee and support all collection efforts ensuring timely and effective recovery of overdue accounts.
- Review complex or escalated cases and assist in negotiating payment arrangements.
- Approve and monitor payment plans and evaluate risk and feasibility.
- Ensure appropriate escalation procedures are followed for nonresponsive accounts.
- Plan and implement collections strategies to ensure monthly collection & bad debt provision targets are achieved
- Generate and analyze monthly and adhoc reports on collections performance aging of accounts and recovery rates.
- Monitor KPIs and identify areas for improvement or concern.
- Present performance updates to the Head of Finance and make datadriven recommendations.
- Conduct trend analysis to inform proactive collections strategies.
4. Process Improvement & Compliance (15%)
- Review refine and implement collections policies and procedures to increase efficiency and compliance.
- Ensure alignment with relevant financial regulations the POPIA Act and institutional policies.
- Conduct internal audits and spot checks to verify documentation accuracy and procedural adherence.
- Lead system improvements and automation initiatives in collaboration with IT and finance teams.
5. Stakeholder & Student Engagement (15%)
- Liaise with students sponsors legal teams and internal departments on account queries and escalated matters.
- Maintain professional empathetic and solutionsoriented communication when engaging with debtors.
- Represent the collections department in finance and student services meetings.
- Work closely with academic and admissions departments to align billing and collections timelines.
Requirements
- Grade 12
- A national Diploma or Bachelors Degree in Finance Accounting Business Administration or a related field is advantageous.
- Strong knowledge of Microsoft Office and Excel and systems literacy; knowledge of student management and finance and collection systems is advantageous.
- Minimum of 5 years experience in debt collection credit control or financial operations with at least 2 years in a supervisory or team leadership role.
- Experience in the education sector or working with student accounts is highly desirable.
- Strong understanding of financial systems reconciliations and collection processes.
- Skilled in financial reporting and data analysis.
- Clear professional written and verbal communication abilities.
- Conflict resolution and negotiation skills.
- Team leadership staff coaching and performance management.
- Ability to motivate and influence outcomes positively.
- Ability to manage complex accounts and develop solutions for delinquent cases.
- Strategic thinker with a proactive approach to challenges.
- High accuracy and attention to detail in recordkeeping and documentation.
- Excellent time management and organizational ability.
- High level of professionalism ethics and discretion.
- Strong interpersonal skills and the ability to work with diverse stakeholders.
- Resultsdriven and committed to achieving financial goals.
- Collaborative with a continuous improvement mindset.
Technical Skills: Strong understanding of financial systems, reconciliations, and collection processes. Skilled in financial reporting and data analysis. Communication Skills: Clear, professional written and verbal communication abilities. Conflict resolution and negotiation skills. Leadership Skills: Team leadership, staff coaching, and performance management. Ability to motivate and influence outcomes positively. Problem-Solving Skills: Ability to manage complex accounts and develop solutions for delinquent cases. Strategic thinker with a proactive approach to challenges. Administrative Skills: High accuracy and attention to detail in record-keeping and documentation. Excellent time management and organizational ability.
Education
Grade 12 A national Diploma or Bachelor's Degree in Finance, Accounting, Business Administration, or a related field is advantageous. Strong knowledge of Microsoft Office and Excel and, systems literacy; knowledge of student management, and finance and collection systems is advantageous. Minimum of 5 years' experience in debt collection, credit control, or financial operations, with at least 2 years in a supervisory or team leadership role. Experience in the education sector or worki
Employment Type
Full Time
