Senior Project Manager
Senior Project Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Senior Project Manager Remote Moderation (Multilingual)
Help shape online communities with a digital agency committed to quality safety and inclusivity.
Content Moderation Remote (UK Hours) R35000R45000 per month
About Our Client
Our client is a global social media agency that helps brands connect meaningfully with audiences across platforms. With a deep focus on moderation community management and brand protection they work with some of the worlds leading brands to ensure safe and engaging digital spaces.
Known for their remote-first model and multicultural workforce they prioritize ethical engagement quality service and responsiveness. This is a dynamic flexible and mission-driven environment where your work has real impact on community wellbeing and brand trust.
The Role: Senior Project Manager Social Media Moderation
Youll oversee and contribute to the effective moderation of online content across multiple client projects. This includes applying client-specific moderation guidelines mentoring moderation staff escalating critical issues appropriately and maintaining clear and accurate documentation.
Key Responsibilities
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Moderate user-generated content on designated platforms following company and client guidelines.
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Use standard response templates when required.
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Accurately report moderation activity and escalate sensitive content.
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Review content decisions with peers or managers when needed.
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Provide mentoring and onboarding support to new moderators.
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Complete shift reports and track updates via project tools (e.g. Basecamp).
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Notify project managers of technical issues or process concerns.
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Attend team meetings and request refresher training when needed.
About You
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2 years experience in content moderation or community management.
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Strong understanding of social media platforms and user interaction.
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Fluent in English; additional fluency in one or more of the following languages is a major asset:
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High Volume: Arabic French German Spanish
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Medium Volume: Dutch Italian Japanese
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Low Volume: Norwegian Polish Portuguese Russian Turkish
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Tiny Volume: Chinese Croatian Czech Danish Finnish Greek Hungarian Indonesian Korean Latin American Spanish Romanian Slovak Swedish Thai Ukrainian Vietnamese Welsh
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Excellent written communication and decision-making skills.
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Technically proficient and confident using digital tools.
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Organized calm under pressure and self-motivated.
Equipment Requirements
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Windows 10 (64-bit) or macOS 10.15
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i5 7th Gen processor or better
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8GB RAM 40GB available space (SSD recommended)
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Reliable internet (min. 5 Mbps down / 1 Mbps up)
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Webcam headset smartphone for 2FA
Employment Type
Full Time
