Customer Support Administrator
Customer Support Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Support Administrator
Work Remotely Supporting a Passionate Community
Customer Service Remote R28000/month 11:00-21:00 SAST
About Our Client
Our client is a dynamic company focused on enhancing gaming experience through innovative travel-themed mods and content. With a loyal and growing user base they are known for delivering immersive gameplay enhancements and exceptional customer service. Their mission is to bring creativity and adventure to life while building a strong supportive community.
The Role: Customer Support Administrator
This role is perfect for someone who enjoys helping others and has a passion for gaming. As a Customer Support Administrator youll be the first point of contact for players seeking assistance. Youll handle customer queries via email provide guidance on installation and troubleshooting and ensure users have a seamless experience with the companys offerings.
Key Responsibilities
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Respond promptly and professionally to customer emails
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Provide accurate information support and troubleshooting assistance
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Maintain a helpful and friendly tone in all communications
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Track inquiries and resolutions to identify trends and improvements
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Collaborate with internal teams to refine customer service processes
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Update FAQs and help docs based on frequent questions
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Share user feedback with management to support product development
About You
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1-2 years experience in customer service or administrative roles
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Excellent written communication skills and attention to detail
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Comfortable working independently and managing your own schedule
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Proficient with email basic office tools and online support systems
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Patient empathetic and solution-focused
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Interest in gaming is a big plus
Employment Type
Full Time
