Business Process Analyst

a leading South African online retailer is looking for a highly talented Business Process Analyst - Marketplace to join our Head Office in Cape Town.

We are a young dynamic hyper-growth company looking for smart creative hardworking people with integrity to join us. We offer a market-related Total Remuneration Package which allows full flexibility according to your needs a great work environment and a promise that you wont be bored as long as you are prepared for a challenge and want to build something great.

This position reports to: Finance Manager

Purpose of this position:

The Business Process Analyst: Marketplace Finance is a critical analytical role dedicated to driving continuous improvement and optimization across all financial processes within Takealots marketplace ecosystem. This position focuses on analyzing existing workflows identifying inefficiencies and implementing data-driven solutions to enhance financial visibility strengthen
internal controls ensure regulatory compliance and proactively manage financial risks. The role requires strong analytical skills combined with process improvement expertise to support Takealots operational excellence and continued growth.

Your responsibilities will include:

Process Analysis & Continuous Improvement

Conduct comprehensive analysis of existing financial processes across marketplace operations
Map current state workflows and identify bottlenecks inefficiencies and improvement opportunities
Design and implement optimized future state processes that reduce manual effort and increase accuracy
Develop detailed process documentation standard operating procedures and workflow diagrams
Lead process improvement initiatives and track implementation success through defined metrics
Collaborate with stakeholders to gather requirements and validate process enhancements

Financial Data Analysis & Insights
Analyze financial data to identify trends patterns and anomalies across marketplace operations
Create comprehensive reports and dashboards to provide visibility into financial performance
Develop and maintain KPIs and financial metrics to monitor process effectiveness
Conduct root cause analysis on financial discrepancies and operational issues
Provide data-driven recommendations to improve financial processes and decision-making
Support month-end and year-end financial analysis and reporting requirements

Financial Visibility & Reporting Enhancement
Design and implement financial dashboards and reporting tools for real-time visibility
Develop automated reporting solutions to reduce manual reporting efforts
Create financial models and forecasting tools to support strategic planning
Establish performance metrics and monitoring systems for marketplace financial operations
Generate ad-hoc analysis and insights to support management decision-making
Ensure accuracy and consistency of financial data across multiple systems and platforms

Internal Controls & Risk Assessment
Analyze existing financial control frameworks and identify control gaps or weaknesses
Design and implement enhanced control procedures for marketplace financial operations
Conduct regular risk assessments of financial processes and recommend mitigation strategies
Monitor control effectiveness and document control testing results
Support the development of segregation of duties matrices and authorization frameworks
Assist in the preparation for internal and external audit requirements

Compliance Monitoring & Analysis
Monitor compliance with financial regulations tax requirements and accounting standards
Analyze compliance processes and recommend improvements to ensure ongoing adherence
Support regulatory reporting requirements and documentation
Assist in the management of marketplace seller compliance including tax validation processes
Track and analyze compliance metrics and identify areas for improvement
Stay current with regulatory changes and assess impact on existing processes

System Integration & Process Automation
Analyze system capabilities and identify opportunities for process automation
Support the integration of financial processes across multiple platforms and systems
Collaborate with IT and technology teams to implement system enhancements
Test and validate system changes and process improvements
Document system requirements and process specifications for technology implementations
Identify and recommend technology solutions to improve process efficiency

Stakeholder Collaboration & Support
Work closely with Finance Operations Product Technology and Compliance teams
Facilitate process improvement workshops and stakeholder meetings
Provide analytical support for business initiatives and strategic projects
Communicate findings and recommendations to various stakeholder groups
Support training and change management activities for process improvements
Act as subject matter expert for marketplace financial processes and analysis

Minimum Required Qualification

Bachelors degree in Commerce Accounting Finance or a related analytical field

Minimum Required Experience

Minimum 3-5 years of experience in financial analysis business analysis or process improvement

Minimum Required Competencies

Business analysis or process improvement certifications (Lean Six Sigma etc.) beneficial Professional Experience
Proven experience in process mapping analysis and optimization
Experience with financial systems and ERP platforms
Background in e-commerce marketplaces or digital platforms highly advantageous
Experience in implementing process improvements and change management
Knowledge of financial controls and risk management frameworks
Technical Competencies
Advanced proficiency in Microsoft Excel and financial modeling
Experience with process mapping tools (Visio Lucidchart or similar)
Proficiency in data visualization tools (Looker Qlik Sense Power BI Tableau)
Knowledge of SQL or other database query languages
Familiarity with ERP systems
Understanding of workflow automation tools and technologies
Basic knowledge of project management methodologies

Skills knowledge & abilities
Analytical & Problem-Solving Skills
Strong analytical thinking with ability to break down complex processes and identify improvement opportunities
Excellent problem-solving capabilities with systematic approach to issue resolution
Data-driven decision-making with ability to translate analysis into actionable recommendations
Attention to detail with strong accuracy in data analysis and reporting
Process Improvement Expertise
Understanding of process improvement methodologies (Lean Six Sigma etc.)
Ability to design and document optimized business processes
Experience in change management and process implementation
Strong project coordination and tracking abilities
Communication & Collaboration
Excellent written and verbal communication skills
Ability to present complex analysis in clear understandable formats
Strong stakeholder management and relationship-building abilities
Collaborative approach with ability to work effectively across multiple departments
Personal Attributes
Detail-oriented with strong organizational and time management skills
Proactive and self-motivated with ability to work independently
Adaptable and comfortable working in fast-paced dynamic environments
Strong ethical foundation with commitment to accuracy and integrity
Continuous learning mindset with enthusiasm for process optimization.

The Environment:

• employees are entrepreneurial and dynamic smart customer- centric fun and have the shared ambition of being the leading e- commerce company in Africa.
• We have fun work hard take ownership work in teams to create solutions and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers its all in the execution after all.
• We love what we do and what we are creating.
• We seek to employ anExtra Ordinary MindwhoisSmart has Integrityandis Hardworking.