Villa Host Manager
Villa Host Manager
Posted on :
09-08-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Oversee the day-to-day operations of the safari camp ensuring the highest level of service for guests
- Lead and manage a team of villa hosts and front desk staff providing guidance training and support to maintain exceptional service standards
- Develop and implement strategies to enhance guest experiences and exceed expectations
- Manage guest check-in and check-out processes ensuring a seamless and luxurious experience
- Conduct regular inspections of villas to maintain impeccable cleanliness comfort and operational efficiency
- Resolve guest complaints and concerns promptly and professionally ensuring guest satisfaction
- Coordinate with other departments (e.g. housekeeping maintenance food and beverage) to ensure smooth villa operations
- Monitor and analyse guest feedback implementing improvements as necessary
- Manage villa inventory and supplies ensuring all amenities are well-stocked and of the highest quality
- Develop and maintain relationships with key stakeholders including guests travel agents and partners
- Create and oversee staff schedules to ensure optimal coverage and efficiency
- Implement and maintain standard operating procedures for all villa operations
- Conduct regular team meetings and performance reviews to foster a culture of excellence
- Stay informed about industry trends and competitor offerings to maintain the villas competitive edge
- Ensure compliance with all relevant health safety and security regulations
Qualifications :
- 3 -5 years of experience in luxury villa or hotel operations with a strong background in front desk management and team leadership
- A degree/diploma in Hospitality Management Business Administration or a related field is preferred
Additional Information :
- Strong leadership coaching and mentoring abilities. Demonstrated ability to inspire and guide a team to consistently deliver exceptional service.
- Excellent interpersonal and communication skills with a passion for delivering personalized guest experiences.
- Ability to resolve conflicts and challenges quickly and professionally while maintaining guest satisfaction.
- Strong attention to detail with the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Fluency in English is required; knowledge of additional languages is a plus.
- Proficient in hotel management systems
CV must include 3 traceable referee with valid email addresses and mobile numbers.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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