Zoho CRM Specialist
Zoho CRM Specialist
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Us
KTOB Global is a highperformance sales outsourcing firm serving some of Africa s leading telecom and BPO providers. We deliver results through sharp systems databacked decisions and expert teams. We re now looking for a Zoho Specialist to help us unlock the full power of the Zoho suite as we scale across multiple campaigns.
Role Overview
As our Zoho Specialist you will be responsible for managing and optimising our entire Zoho ecosystem. This includes Zoho CRM Campaigns Desk Forms Analytics Books Recruit and more. Your role will involve ensuring crosstool integration system performance automation setup and data integrity to support sales recruitment operations and finance teams.
Key Responsibilities
Configure customize and maintain Zoho CRM including modules workflows scoring rules blueprints and integrations.
Build automations and process flows across Zoho apps like CRM Campaigns Forms Desk and Recruit.
Connect and maintain integrations with thirdparty platforms (email calling WhatsApp forms etc.).
Maintain and improve Zoho Analytics dashboards to provide reporting for internal KPIs and campaign metrics.
Work with Zoho Books and Zoho People to align HR and finance data (basic setup and user support).
Ensure smooth data flow and user access across all Zoho tools managing roles profiles and permissions.
Provide user training write internal documentation and troubleshoot system issues.
Recommend new use cases and optimizations across the Zoho suite to improve performance and efficiency.
Collaborate with leadership on systems scalability as we expand client offerings and team size.
Requirements
2 4 years of experience working extensively with the Zoho suite especially CRM Campaigns Recruit and Analytics.
Ability to build and manage custom functions workflows webhooks and integrations.
Comfortable navigating and connecting Zoho Desk Forms People Books and other modules.
Strong understanding of sales recruitment and operational workflows.
Techsavvy systemsminded and eager to improve internal efficiency.
Strong communication skills and ability to explain systems to nontechnical users
What We Offer
Remotefirst working environment with flexible hours.
Opportunity to shape internal systems from the ground up.
Collaborative fastpaced team culture.
Competitive pay based on experience and impact.
Growth opportunities in a scaling global organization.
As our Zoho Specialist, you will be responsible for managing and optimizing our entire Zoho ecosystem. This includes Zoho CRM, Campaigns, Desk, Forms, Analytics, Books, Recruit, and more. Your role will involve ensuring cross-tool integration, system performance, automation setup, and data integrity to support sales, recruitment, operations, and finance teams.
Employment Type
Full Time
