Specialist Platform and Compute Engineer
Specialist Platform and Compute Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Specialist Platform and Computer Engineer
Qualifications:
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Graduate or qualified by experience with ideal certifications such as:
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Microsoft Azure AZ104 Microsoft Azure Administrator Associate
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Microsoft Certified: Azure Solutions Architect Expert (AZ305)
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VMware VCP VCPDCV 6.x 7.x 8.x
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Huawei Storage HCIA HCIP
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Hitachi Storage
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Dell EMC
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Dell Server certifications an advantage
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HPE Server certifications an advantage
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NetApp NCTA NCDA NAHSE NCSE NCIE SAN an advantage
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ITIL Foundation
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Experience:
Essential (6 7 Years):
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VMware vSphere 6.x 7.x
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Microsoft HyperV
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Enterprise storage such as Dell HPE IBM EMC Huawei Hitachi
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Experience working on SAN Fabric Switches (Brocade and Cisco)
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Server hardware support such as Dell HP IBM
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Azure IAAS
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Experience of administering/troubleshooting Windows Server
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O365/M365 deployment migration and administration
Desirable (Any):
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Azure AVD
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Synology Storage
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Experience of administering/troubleshooting Linux
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Exposure to managing PCIDSS compliant environments
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VMware SRM vSphere Replication
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Experience of deploying/administering/troubleshooting MS SharePoint
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Experience working on Cisco Nexus Switches
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Experience working on VMware NSX and vCloud Director
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Scripting knowledge: PowerShell Power CLI
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Knowledge of container technologies such as Kubernetes
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Cisco UCS
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Veeam Backup
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Commvault (Metallic in particular)
Role Responsibilities:
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Maintain service availability for customers by performing routine maintenance failover testing implementing best practices proactive monitoring of alerts and status changes etc.
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Perform projectrelated duties with regards to new and changing infrastructure deployments as required.
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Regularly update customers on progress of incidents problems and changes by telephone and email.
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Regularly update The Company ticketing system (Service Now / Autotask) with quality notes detailing progress and actions completed on open incidents problems and change requests.
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Complete customer Change Requests including impact and risk analysis implementing out of hours where required.
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Provide technical consultancy to all other areas of the business to ensure the integrity performance and support of new opportunities that involve Platform and Compute Support.
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Provide prompt senior technical assistance on customer incidents when Tier 1 skills have exhausted resolution attempts.
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Find technical solutions to problems where necessary and practical without compromising the commercial viability of current and future platform solutions.
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Stay up to date and accredited within the current technologies.
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Capture repeat faults and undertake root cause analysis.
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Proactively identify fault trends.
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Where required perform the Lead Engineer role for some of The Companys key customers on a support service transition and project basis.
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Work as part of the oncall rota and ensure resources are always available 24X7 and respond within SLA time frames to any calls from out of hours.
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Attend the Change Advisory Board for customer change requests.
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Attend meetings and working parties to represent Platform and Compute Support where necessary.
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Attend customer meetings to provide technical consultancy usually by VC but occasionally onsite.
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Attend customer sites for onsite project and supportrelated activities.
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Undertake technical audits for key customers where issues have been identified and as part of the Service Improvement Process.
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Work closely with the solutions area of the business regarding developing new services and proposals.
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Ensure all Customer documentation is kept up to date.
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Provide input to customerfacing Technical Incident Reports.
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Help identify gaps in existing technical documentation knowledge and skills.
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Create and maintain technical customer documentation.
Employment Type
Full Time
