Senior Project Manager
Senior Project Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Key purpose:
Responsible for managing the daytoday running and delivery of projects and by consistently applying project management knowledge skills and personal characteristics to deliver projects that meet stakeholder/client requirements.
Duties and responsibilities:
- Managing and monitoring the usage on hours for the AMS agreements with clients
- Understand agreement models and SLAs per client and ensure no breaches on calls which are within the teams control
- Monitoring calls logged on ITSM for the various clients and ensuring that the P1s are picked up immediately or within SLA
- Monthly review sessions with AMS clients covering;
- Finances
- Hours utilised
- Hours remaining
- Ensuring that the quarterly reconciliations are done and alert the client beforehand should they under or over utilize their buckets.
- Where necessary recommending top ups
- Always ensuring that calls are logged in ITSM for managed services clients either internal by the team or by the client where they have a profile in ITSM
- Monitoring ITSM and ensuring calls are closed when resolved and statuss updated by the team timeously.
- Drawing reports from ITSM for billing purposes
- Understanding the billing process for each client project and AMS
- Know when the billing cut of periods are for each cycle
- Ensuring the scrum teams timesheets are logged timeously to ensure accurate billing
- Ensuring that project governances are followed:
- Internal testing must be done on any new development
- Scheduling and plannig client UAT sessions
- Ensuring that UAT sessions are properly signed off with an extract of the requirements from DevOps attached and a bug report if anything was logged.
- Understanding the CAB requirements for each client and always ensuring that client CAB sessions are attended even if you have no changes logged for approval.
- Ensuring that you monitor scope on projects and raise change requests where necessary.
- Timeous responses to client/s emails within the same day of receiving a query.
- Ensuring responses to clients are populated with sufficient details or information to answer queries and questions.
- Day to day management of the scrum team activities
- Directing the teams work
- Ensuring regular grooming sessions with the scrum team
- Ensuring stories are populated (by the team) with descriptions and acceptance criterias
- Size the stories with the team
- Ensuring that all the work is added to the backlog
- It is Project Managers responsibility to ensure the backlog is always up to date and cleaned up after every sprint.
- Sprint Planning
- Sprint planning sessions with the team
- Pulling in the stories from the backlog that is required for delivery in the next iteration prioritized as per client expectations
- Allowing the team to populate their tasks and hours and ensuring it does not exceed allocated capacity
- Confirming stories with the team and commiting these to the sprint.
- Ensuring the stories and tasks pulled into the sprint does not exceed the team capacity for the sprint.
- Daily Stand up
- Run the dailystand up
- Ensuring that capacity is managed daily by making sure the team does not go into the red.
- Replannig as and when needed
- Sprint Review
- Facilitate review sessions at the end of each sprint
- During the review assess what was completed and what was not completed to be played back at Art Demo in the presentation deck
- Sprint Retrospective
- Must be done on DevOps
- Giving the team an opportunity to inspect the sprint and add contributions on DevOps retro board
- Evaluating feedback and assess what improvements/ experiments to bring into the team
Qualifications and experience:
- Advanced Project Management qualification with extensive related experience
- Agile Certifications
- Scrum Certification
- Prince 2 Certification
- Extensive project or programme management experience preferably in a multinational Professional Services environment
- Extensive client engagement experience
- Excellent understanding of the project or programme life cycle
- Excellent competency in project or programme change management
- Proven experience managing expectations when balancing alternatives against business and financial constraints
Knowledge of:
- Workshop Facilitation & Presentation
- Clear & Continuous Oral & Written Communication
- Analytical Thinking & Problem Solving
- Accuracy & Accountability
- Personal Time & On Time Delivery Management
- Ability to Influence Motivate & Collaborate with Others
- Upholding High Quality Standards
- Demonstration of Control
- Adaptability
Supporting skills:
- Scaled Agile (SAfe) knowledge
- Azure DevOps knowledge
- Dynamic System Development Methods
- Design Thinking knowledge
- Value Chain and Lean Sigma
- Successful Stakeholder Engagement
- Form Empower and Facilitate HighPerformance Teams
- Tactical Project Planning & ValueDriven Delivery
- Commercial Acumen
- Quality and Risk Management
- Software Development Lifecycle knowledge
Employment Type
Full Time
