1918 - Telesales Team Leader
1918 - Telesales Team Leader
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1 Vacancy
Job Description
We are hiring a Telesales Team Leader
The primary objective of this position is to recruit train and motivate high-performing solutions-oriented sales teams while guiding them in the generation of new opportunities within the market segment and business unit. This effort aims to achieve or surpass established revenue targets. Concurrently it is imperative to cultivate a culture of customer excellence which is driven by first-call resolution and systematic customer call cycles. It is essential to monitor and manage sales targets in alignment with the designated business objectives addressing any shortcomings through established performance management procedures.
Key Responsibilities
Percentage of Profit Growth
- Ensure that the business target is achieved or exceeded by driving and managing end-of-term contracts (EOT) and new customer sales within the respective business unit.
- Ensure that additional solutions are introduced into the allocated customer base and new customer opportunities within the respective business unit in line with Ctracks stack selling strategies.
- Ensure that an overall solutions stack selling methodology is adopted by the respective business unit and driven through customer engagements.
- Ensure that opportunities entered into the Ctrack pipeline are accurate and managed on a weekly basis with respect to days in pipeline and one one-on-one interaction with your team members to ensure quick close of the opportunities.
- Ensure that you are involved with customer meetings and presentations on a weekly basis.
- Ensure the appointment of brokers in line with the business lead partner strategy and that these relationships are nurtured and managed to obtain a constant flow of business.
- Ensure that nonperforming members within the respective business units are managed through the HR performance process in line with the sales performance guidelines.
- Ensure that the cold calling target of 290 calls per week is achieved in line with the customer visitation strategy.
Customer Satisfaction
- Ensure that a first call resolution culture is adopted and driven within the business unit for all types of customer communication.
- Ensure that you and the respective business unit is fully trained and comfortable with the entire Ctrack solutions stack.
- Ensure that the respective business unit customer service index (CSI) remains above a 90% threshold
- Ensure that a quality value proposition-focused call cycle target of 90% is driven and adhered to in line with the Ctrack strategy.
Retention
- Ensure that preventable churn within your sellable customer base is measured and managed in line with a zero-churn culture.
Qualifications and Experience
Requirements:
- Bachelors degree in business administration Sales or related field.
- Minimum of 3-5 years of experience in a leadership role.
- Proven track record of success in sales with at least 3 years of experience in a similar role.
Skills & Competencies
Requirements:
- Excellent leadership and communication skills with the ability to motivate and inspire team members.
- Proficiency in CRM software and sales analytics tools.
- Strategic thinking and problem-solving abilities.
- Ability to thrive in a fast-paced dynamic environment and adapt to changing priorities.
Closing Date: 30 May 2025 at 16:00
Employment Type
Full-Time
