IT Helpdesk & Cybersecurity Support
IT Helpdesk & Cybersecurity Support
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$ 3500 - 4000
1 Vacancy
Job Description
Job Title:
IT Help Desk & Cybersecurity Support Specialist
Salary range: $3500 - $4000
Position Summary:
A skilled and proactive IT Help Desk & Cybersecurity Support Specialist is sought to provide technical assistance to global users and help safeguard the organizations digital infrastructure. This hybrid role combines frontline IT support with cybersecurity monitoring and response ensuring smooth IT operations strong organizational security and high user productivity.
The specialist will be responsible for troubleshooting hardware and software issues addressing security threats and proactively implementing security measures to protect digital assets.
Key Responsibilities:
IT Help Desk Support:
Proficient in delivering outstanding customer support in a dynamic fast-paced environment.
Proficient in Level 1 and 2 technical support including remote diagnosis and resolution of issues related to end-user laptops mobile devices printers software cloud-based applications and network connectivity.
Proficient in providing day-to-day operational support for Microsoft Office 365 SharePoint MAC OS email VPN Power BI Power Apps and other business applications.
Proficient in managing user accounts permissions and access rights in Entra Active Directory and other systems.
Proficient in working with third-party vendors to remediate issues as needed.
Proficient in escalating complex issues to senior IT staff or vendors as required.
Proficient in assisting with onboarding and offboarding users.
Proficient in creating and maintaining comprehensive documentation for internal and cloud systems.
Proficient in documenting support requests and resolutions in an IT help desk ticketing system.
Cybersecurity Support:
Proficient in monitoring firewalls computer networks and systems for security breaches or intrusions.
Proficient in responding to security incidents and assisting in forensic investigations.
Proficient in staying updated on emerging security threats and recommending improvements.
Proficient in educating staff on cybersecurity best practices and phishing awareness.
Working Environment:
Fully remote 40-hour-per-week position aligned with the U.S. Mountain Time Zone.
Extended support hours may be required as needed with 1.5x hourly pay for pre-approved after-hours and weekend support.
Qualifications:
Education:
Associate or Bachelors degree in a technical field.
Experience:
3 years of experience in IT support or cybersecurity roles.
Technical proficiency in Windows and MAC operating systems software applications laptops mobile devices and other hardware.
Excellent analytical and problem-solving skills for diagnosing and resolving technical issues.
Proficient in verbal and written English communication for user engagement and accurate documentation.
Demonstrated ability to provide excellent customer service and end-user support.
Working knowledge of cybersecurity principles tools and frameworks such as NIST and ISO 27001.
Proven ability to work collaboratively with IT teams and cross-functional departments.
Biopharma industry experience is preferred but not required.
Certifications:
Microsoft certifications including Modern Desktop Administrator Associate are a plus.
Certified Information Security Manager (CISM) certification is a plus.
Employment Type
Full Time
