Senior Reservationist
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
30-07-2025
Vacancies:
1 Vacancy
Job Summary
Our client offers a variety of memorable experiences in the Greater Kruger Area including tented accommodation villas and exclusive safari excursions and activities. Our unique destinations are designed to provide guests with unforgettable experiences in the heart of South Africas wildlife.
We are seeking a dedicated and experienced Senior Reservationist to join our team. This is a full-time on-site position based in Hoedspruit with the possibility of a remote arrangement for suitably qualified candidates based in Cape Town or Gauteng.
The Senior Reservationist will be responsible for managing all aspects of the reservations process:
including responding to guest inquiries
handling bookings efficiently and ensuring a high standard of customer service.
The role also includes general receptionist duties and requires strong communication and organisational skills to ensure a seamless guest experience from initial contact through to arrival.
Requirements
Phone Etiquette and Communication Skills
Experience in Reservations and Customer Service
Proficiency in managing Receptionist Duties
Strong organisational and multitasking abilities
Excellent written and verbal communication skills
The capability to handle high-pressure situations with professionalism
Previous experience in the hospitality or tourism industry is a plus
3 years experience in tourism reservations/similar role
Proficient in reservations systems and related software & OTAs
Experience with Excel and strong computer literacy
Strong communication and customer service skills
Knowledge of Greater Kruger & surrounds
Phone Etiquette and Communication Skills Experience in Reservations and Customer Service Proficiency in managing Receptionist Duties Strong organisational and multitasking abilities Excellent written and verbal communication skills The capability to handle high-pressure situations with professionalism Previous experience in the hospitality or tourism industry is a plus 3 years experience in tourism reservations/similar role Proficient in reservations systems and related software & OTA\'s Experience with Excel and strong computer literacy Strong communication and customer service skills Knowledge of Greater Kruger & surrounds
Education
3 years experience in tourism reservations/similar role Proficient in reservations systems and related software & OTA's Experience with Excel and strong computer literacy Strong communication and customer service skills Knowledge of Greater Kruger & surrounds
Key Skills
- OpenTable
- Multi-line Phone Systems
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Paratransit
- POS
- Host/Hostess Experience
- Office Experience
- Filing
- Phone Etiquette
