CX Measurement Specialist: VOP & VOE
CX Measurement Specialist: VOP & VOE
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Minimum requirements:
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Post Graduate Diploma: Marketing Management (preferred)
- 5 years experience in a research environment
Technical / Professional Knowledge:
- Business terms and definitions
- Cluster specific operations
- Communication Strategies
- Governance Risk and Controls
- Principles of financial management
- Principles of project management
- Research methodology
- Decisionmaking process
- Data and Business analysis
- Competitive Intelligence
Responsibilities:
- Build and maintain effective working relationships with internal and external stakeholders by providing expert knowledge and engaging with stakeholders.
- Maintain constructive stakeholder relationships by effectively providing progress feedback on projects and recommending appropriate resolutions where required.
- Respond effectively to the business by providing strategic consulting and advisory services for research and insightsbased projects
- Contribute to a culture conducive to the achievement of transformation goals by participating in company culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to the company.
- Deliver value adding recommendations / insights within turnaround times by effective collaboration with stakeholders applying best practice market research and intelligence techniques.
- Develop; manage and deliver primary research projects by applying overall research and project management principles and leveraging vendor relationships.
- Monitor market activity by researching and reviewing primary and secondary research sources.
- Make informed recommendations by analyzing interpreting and synthesizing results of primary and secondary research.
- Adhere policies and procedures by operating within the specified parameters.
- Monitor competitor activity by gathering and analyzing competitor data.
Employment Type
Full Time
