CCIE Network Engineer
CCIE Network Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Key purpose:
Provides technical support to field engineers technicians and product support personnel who are diagnosing troubleshooting repairing and debugging complex electro/mechanical equipment computer systems complex software or networked and/or wireless systems. Responds to situations where firstline product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customers/users where the product is highly technical or sophisticated in nature.
Duties and responsibilities:
- Ensure that assigned infrastructure at the client site is configured installed tested and operational
- Perform necessary checks adjust monitoring tools in terms of proactive ability and respond to alerts
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
- Assist in analyzing resolving and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field engineering services to clients
- Monthly incident / request trending to facilitate improvement in service quality
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company
- Proactively identify opportunities for work optimization including opportunities for automation of work
Qualifications and experience:
- Advanced Network related diploma degree or relevant qualification (or demonstrated equivalent work experience)
- 5 Solid years of networking experience
- Experience required in Network Engineering function within a medium to large ICT organization
- Experience of delivering services in an outsourced landscape
- Working knowledge of ITIL processes
- Experience working with vendors and/or 3rd parties
Advantageous qualifications:
- Up to date and relevant ITIL certification
- Cisco Certified Internetwork Expert Routing and Switching (CCIER/S)
- Cisco Certified Network Professional Wireless (CCNPW)
- Certified Partner SE WAN Optimization
- F5 Certified Technology Specialist Local Traffic Management (F5CTSLTM)
- 301a LTM Specialist Architect Setup and Deploy Security domain
- Cisco Certified Internetwork Expert Security (CCIES)
- Certified Partner SE Security
- Certified Partner SE Web Security
- VMware Certified Professional vSphere
- Cisco Certified Internetwork Expert Certification Data Center (CCIEDC)
- Cisco Certified Internetwork Expert Voice (CCIEV)
- Cisco Certified Network Associate Video (CCNAVID)
- ACIS Avaya Communication Manager (ACIS 6006)
- Cisco Qualified Specialist Cisco IP Telephony Design Specialist (CQSDS)
- Cisco Certified Internetwork Expert Certification Collaboration (CCIECOLLA)
Required skills and abilities:
- Ability to communicate and work across different management levels cultures and social groups
- Ability to plan activities and changes well in advance and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding probing for further relevant information and refraining from interrupting
- Ability to adapt to change
- Ability to place clients at the forefront of all interactions understanding their requirements and creating a positive client experience throughout the total client journey
Employment Type
Full Time
