Software Applications Support Specialist

Exciting Career Opportunity: Software Application Support Specialist

Location: Gauteng Type: Permanent Field: Tech & Business Applications

Are you passionate about technology problemsolving and making a real impact Do you thrive in a fastpaced collaborative environment where your ideas are valued and your growth is supported

Join a forwardthinking company where innovation meets purpose. Were on the hunt for a dynamic and driven Software Application Support Specialist to become a vital part of our growing team. This is your chance to play a key role in supporting essential business applications collaborating across departments and driving continuous improvements that directly affect real users.

What Makes This Role Amazing:

• Work on diverse and challenging projects that will push your skills to the next level.
  
• Join a supportive and collaborative team that values knowledge sharing and continuous learning.
  
• Enjoy excellent career growth opportunities with the freedom to innovate and take initiative.
  
• Be part of a culture where customer satisfaction and technical excellence go hand in hand.
  

What You ll Be Doing:

Providing application support to users Answer resolve and log inbound customer calls identify issues and provide suggestions and longterm resolutions.

Investigate and analyze system issues to determine the cause of issues and appropriate corrective action.

Design and participate in the delivery of system developments and enhancements ensuring that changes are delivered to budget timescales and specifications and that divisional quality and industry standards are met.

Provide system knowledge and consultancy for divisional and crossdivisional projects ensuring that business process requirements are met and best practice is achieved.

Review and recommend continuous improvement of the systems and support processes.

Document technical information and processes for existing and newly developed functionality to provide suitable and uptodate system support.

Maintain data quality and integrity within the system.

Provide clear professional informative and appropriate communication to colleagues customers and suppliers.

Carry out system maintenance tasks and processes to agreed schedules.

What You Bring to the Table:

A minimum 3year tertiary qualification from an accredited university either in Commerce or Computer Sciences or Industrial Engineering.

Strong understanding of SQL including systems design and implementation.

A good understanding of the financial markets will be a bonus.

Excellent technical skills.

Excellent problemsolving abilities.

Excellent communication skills

Why You:

You re curious technically sharp and always thinking ahead. You re not just looking for a job you re looking for a place where you can grow lead with ideas and be part of something meaningful.

Requirements

Requirements:

At least 3 years Application Support experience covering infrastructure and operational aspects.

Experience using IT Service Management ticketing systems (JIRA Service Management preferred)

Intermediatetoadvanced SQL expertise including (Stored Procedures queries triggers jobs and general database management skills). Understanding SQL replication would be a plus.

Excellent written and verbal communication skills at all levels of the business with technical and nontechnical staff

A desire to provide excellent customer service

Strong problem solving and analytical skills

Experience of supporting and maintaining production systems in a customerfacing support environment

Ability to organise own workload and handle a number of tasks simultaneously

Experience of database systems reporting and query tools

Demonstrable level of technical aptitude

The successful candidate will utilise strong customer service communication and problemsolving skills to deliver support services for business applications. The successful applicant will develop close links with staff and management at all levels across the business and work with suppliers and internal teams.

Ready to step into your next big opportunity

Apply now and let s build the future together.