Customer Experience Intern
Customer Experience Intern
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
An Unmatched Gateway Into The World of CX Tourism and Retail
Step into one of South Africas most iconic destinations where culture commerce tourism and retail converge and begin your career journey with an experience that is as dynamic as it is purpose-driven. The Waterfront Intern Experience offers exceptional candidates the opportunity to engage with real-world customer experience challenges while gaining exposure across multiple sectors in one of the most iconic and visited neighbourhoods in Africa. This is more than a foot in the door. Its a launchpad for future leaders in tourism marketing hospitality and service industries.
As a CX Intern you will be the eyes ears and voice of the V&A Waterfront delivering memorable real-time visitor experiences and insights that shape our service excellence strategy. Your core responsibility lies in offering exceptional frontline support at the Information Kiosks and Switchboard while also playing a key role in listening to customer feedback solving problems and ideating better experiences.
Job Objectives:
1. Deliver Real-Time CX at Kiosks & Switchboard
- Be the go-to problem-solver and brand ambassador at physical touchpoints.
- Offer concierge-style support to local and international guests.
- Respond to escalate and close the loop on visitor issues.
- Administer loyalty programmes gift cards and manage customer queries.
2. Create Connection & Belonging
- Build relationships with guests and create personalised moments that make the V&A unforgettable.
- Bring warmth energy and professionalism to every encounter.
- Support in surveys and feedback initiatives.
3. Generate Live Insights
- Use customer conversations to spot trends pain points and CX opportunities.
- Share learnings with teams in marketing retail and visitor experience.
- Help with tracking key visitor and tenant insights across our ecosystem.
4. Support Experience Innovation
- Bring fresh ideas to surprise and delight our visitors.
- Contribute to design thinking service innovation and experience testing.
5. Contribute to CX Projects
- Assist with kiosk asset maintenance (maps touchscreens content).
- Monitor digital screens and report outdated content.
- Collaborate with internal departments during key campaigns and activations.
You Will Thrive in this Internship Program If You Are:
- A natural born leader
- Passionate about people places and purpose
- A natural communicator who enjoys solving problems
- Curious about tourism retail customer psychology events and CSI
- Emotionally intelligent and adaptable
- Professional under pressure and always ready with a smile
Requirements:
- Studying towards an ND in Travel Tourism Management Customer Experience Hospitality or related field (NQF 6)
- Must require workplace experiential training to graduate
- Willingness to work shifts weekends & holidays
- Access to reliable transport to the V&A Waterfront
Knowledge:
- Customer Service
- Customer Experience
- Tourism & visitor services
- Brand experience promotions and marketing
- Events and Promotions
- Western Cape attractions and cultural assets
- Customer journey and service design
Skills:
- Relationship building skills
- Critical thinking & logic
- Emotional intelligence
- Attention to detail
- Critical thinking & logic
- Problem-solving
- Creative forward-thinker and proactive
- Written and verbal communication
- Digital literacy (Microsoft Office)
- Numerical reasoning
Please note that this position will be recruited for in line with our EE requirements.
Required Experience:
Intern
Employment Type
Contract
