IT Support and Security Engineer L3
IT Support and Security Engineer L3
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Salary Not Disclosed
1 Vacancy
Job Description
IT Support and Security Engineer L3
Join a High-Growth Australian MSP Remote Role (Darwin Hours)
IT Support & Network Engineering Market Related Remote (South Africa AU Hours)
About Our Client
Our client is a fast-growing Australian IT Managed Services Provider with a dynamic mission-driven team supporting a diverse clientele across sectors such as medical construction dental non-profit manufacturing and retail. Their service suite includes cybersecurity cloud infrastructure VoIP access control video surveillance and disaster recovery. They value precision predictability and a results-oriented culture that supports personal and professional growth. With a commitment to long-term career progression they offer benefits like paid time off tenure incentives and even immigration sponsorship opportunities after two years.
The Role: IT Support and Security Engineer L3
This role is focused on delivering advanced IT support and cybersecurity solutions as part of a collaborative MSP team. Youll handle L3 technical escalations manage client systems implement solutions and lead small to medium-sized IT projects. Ideal for a technically skilled customer-oriented professional seeking a remote opportunity with future international potential.
Key Responsibilities
- Provide Level 3 support for desktop server and network environments
- Handle escalation tickets from the service desk and mentor junior technicians
- Lead customer onboarding/offboarding and manage multiple IT projects
- Configure troubleshoot and maintain Windows Server Active Directory SQL Server and DNS/DHCP setups
- Implement cybersecurity assessments and best practices
- Manage cloud-based infrastructure including Microsoft Azure M365 and Intune
- Utilize RMM tools to proactively monitor and resolve issues
- Ensure precise time tracking documentation and knowledge sharing
- Participate in the on-call rotation for emergency support and maintenance
About You
- 5 years in IT technical support preferably in multi-site or MSP environments
- 3 years of Windows Server and desktop support
- 2 years with firewalls networks and M365/Azure management
- Proven experience with ConnectWise Kaseya or similar MSP tools (preferred)
- Excellent verbal and written communication with strong customer service skills
- Detail-oriented deadline-driven and highly organized
- Problem-solver with a tenacious proactive approach
- Comfortable working Australian hours and participating in on-call rotations
- Degree or diploma in IT or a related field (preferred)
Employment Type
Full Time
