Service Delivery Manager (36 Months Contract)
Service Delivery Manager (36 Months Contract)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Oversee the end-to-end delivery of IT services in accordance with SLAs and business requirements.
- Manage relationships with internal teams and external vendors to ensure service quality and performance.
- Lead incident problem and change management processes.
- Monitor service metrics prepare performance reports and implement service improvement plans.
- Ensure compliance with ITIL best practices governance policies and security standards.
- Act as the escalation point for critical incidents and drive resolution coordination
- NQF Level 7 or higher qualification in Business Marketing Public Relations /Communications/ Management HR Administration or IT related fields.
- ITIL Foundation Certification required.
- 8 years experience overseeing ICT Service Delivery team and SLA managing.
- Experience managing support teams service desk operations and vendor contracts.
- Excellent stakeholder management and communication skills.
- Proven track record of improving IT service performance and customer satisfaction.
Required Experience:
Manager
Employment Type
Contract
