German-Speaking Trainer
German-Speaking Trainer
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1 Vacancy
Job Description
Location: Cape Town South Africa
Salary: Competitive
Employment Type: Full-Time (24/7 Shift Environment)
About the Role
Our client a global leader in customer experience solutions is seeking an experienced German-speaking Trainer to support and develop their customer service this role you will design and deliver training programs to ensure agents have the knowledge and skills needed to provide outstanding service.
Why Join Them
- Competitive Salary Earn a market-related salary based on experience.
- Career Growth Work with a leading international company that values professional development.
- Impactful Role Shape the success of German-speaking customer service teams through effective training initiatives.
Key Responsibilities
- Develop and deliver engaging training programs for German-speaking customer service agents.
- Conduct onboarding sessions and continuous learning workshops.
- Monitor agent performance and identify areas for improvement.
- Provide coaching and feedback to enhance service quality.
- Collaborate with management to align training with business objectives.
Requirements
- Fluent in German (written and spoken) C1 level or higher.
- Previous experience in a training role within a call centre or customer service environment.
- Strong facilitation and presentation skills.
- Ability to assess training needs and develop tailored programs.
- Excellent communication and coaching abilities.
- Knowledge of customer service best practices and industry trends.
Required Experience:
IC
Employment Type
Full-Time
