Field Service Technician
Field Service Technician
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Act as primary interface to all clients to resolve problems reported
- Respond to tickets on the system in a timely manner
- Provide troubleshooting and technical support via remote or onsite support
- Setup and install 3CX software prior to installations
- Install mobile application for 3CX system
- Support and maintenance of 3CX system after installation
- Setup and configuration of PBX phones prior to installation
- Support and maintenance of PBX phones after installation
- Troubleshoot VOIP issues
- Setup of gateways (PSTN fax gateways FXO FXS BRI)
- Install and configure routing on ADSL and fibre lines
- Setup VPN s and port forward on routers
- Make changes to routers as per clients requirements
- Do preventative maintenance on routers updates and scheduling reboots
- Log onto routers to check the current configurations thereof to make sure everything is up to standard
- Setup and install 3CX software on the phones and server
Requirements
- A and N certification
- Experience networking and PBX systems
- Knowledge in structured cabling
- Good communication skills
- Problem solving skills
- Be dependable
- Have good time management skills
- Demonstrate professional attributes
3+ years experience in a similar role Provide good quality work Very strong analytical, problem solving and decision-making skills Effective task execution Be customer service focused Be able to work in a fast-paced environment Be able to work under stressful conditions Be able to communicate effectively and clearly Demonstrate professional attributes Excellent attention to detail skills Ability to prioritize work schedules and manage multiple projects simultaneously Demonstrate ability to be assertive and self-motivated Influencing skills Lead with confidence Be able to work overtime and standby as required Be able to focus on the requirements as set by management Punctual Administration skills Valid driver's license and own transport
Education
3+ years experience in a similar role Provide good quality work Very strong analytical, problem solving and decision-making skills Effective task execution Be customer service focused Be able to work in a fast-paced environment Be able to work under stressful conditions Be able to communicate effectively and clearly Demonstrate professional attributes Excellent attention to detail skills Ability to prioritize work schedules and manage multiple projects simultaneously
Employment Type
Full Time
