Corporate TEMS Administrator
Corporate TEMS Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets crates and containers. We employ approximately 13000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model the worlds biggest brands trust us to help them transport their goods more efficiently safely and with less environmental impact.
What does that mean for you Youll join an international organization big enough to take you anywhere and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through ourHybrid Work Model.
Job Description
Key Responsibilities May Include:
- Build and maintain strong customer relationships through effective communication timely query resolution and proactive identification of potential issues.
- Reconcile customer accounts manage equipment balances and ensure the accurate processing of customer requests on systems such as Siebel.
- Coordinate and arrange the telephonic collection of pallets managing EMS customer balances and suspended movements for resolution.
- Conduct site visits schedule calls and provide feedback and corrective recommendations to customers and Business Managers to address operational issues.
- Investigate and resolve queries from customers and internal teams ensuring prompt follow-up and adherence to recommendations.
- Provide electronic system support to the local client base including managing the helpdesk function where applicable.
- Perform general office administration tasks including handling the switchboard filing and participating in team projects and initiatives.
- Serve as a backup for TEMS and other team members as needed contributing to a collaborative and supportive team environment
Position Purpose
For a CHEP Expert to Administer manage and control all CHEP and/or customer owned equipment at the customer premises resulting in:
- Savings realized by customers
- Reduced HP/Reduced Ave Vol on Hire
- Reduced losses due to improved controls.
Key Accountabilities
The Customer Service ethos is to provide a high quality first point of contact account management service to the customer. This individual will work cross functionally developing effective working relationships to ensure customer queries are resolved and the customer account is efficiently managed which will facilitate customer loyalty and high levels of customer satisfaction. This role suits individuals who have strong interpersonal skills with the ability to build excellent customer relationships. Candidates who are focused on delivering service excellence problems solving and have a real interest in getting things right for the customer will thrive in this role.
Responsibilities include:
General administration and customer account processing and reconciliations (query resolution process) inclusive of Debit Authorisations THAAs
Processing of customer transfer hire notes
Reconciliation of accounts and controlling of equipment
Manage 1-4-1 Exchanges
Conducting Daily/Weekly/Monthly/Quarterly stock counts
Conducting health checks and providing feedback to the relevant clients and staff (if applicable)
Investigation and resolving credit equipment balances
Investigation and resolving suspended movements
Investigate and resolve queries from the customers supply chain partners
Ordering of stock
Arranging transport Sending transport schedule daily to logistics
Weekly/Monthly Reporting Customer & Internal Reporting
Logging Collection / Return orders when needed.
Regular plant sweeps to identify misuse of CHEP equipment
Equipment quality check Reporting damages
Demand planning vs Forecast and Collection
Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.
Identification of new conversion opportunities to increase CHEP overall integration into customer supply chain
Compiling and Presenting Key Performance Indicator reporting for customer and internal management
Log necessary escalations to the business via Sales Force
Logging of necessary activities and Service Requests in Sales Force
Any adhoc tasks as requested by management
Operational duties: (If Applicable)
- Forklift duties
- Loading and offloading of vehicles when required
- Assembling bins and prepping them for production
- Any other ADHOC requirements per site as per agreed SLA for example: packaging specification updates additional reporting etc
Key Requirements
- Matric Diploma Essential.
- Preferably studying towards a business degree.
- Valid Drivers Licence
- 3-5 years Accounts & extensive Reconciliation experience
- 3 years Customer Service
- 3 years CHEP controls experience in customer support
Skills and Knowledge
- Analytical Skills
- Excellent communication skills at all levels
- Basic IT knowledge
- Proficiency in Word & Excel is essential.
- Time Management & Prioritisation
- Knowledge of Siebel and myCHEP is essential
- EDI would be an advantage
- Team Players who are systematic accurate patient non-aggressive and service orientated will be the best suited to handle this position
Remote Type
Not RemoteSkills to succeed in the role
Account Management Active Learning Adaptability Cross-Functional Work Curiosity Customer Data Management Customer Due Diligence (CDD) Customer Engagement Customer Retentions Customer Satisfaction Customer-Support Data Integrity Digital Literacy Emotional Intelligence Empathy Initiative Issue Management Order Processing Problem Solving Process Improvements Relationship Building Sales CoordinationWe are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer please contact us at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
