Our client is seeking a dynamic and experienced Branch Manager to join their team in Alberton. The ideal candidate will have 2 to 3 years of relevant experience a Matric Certificate with relevant tertiary education and a reliable vehicle with a valid drivers license. A flexible attitude towards travel within the region is essential. Were looking for someone with strong leadership and telephone etiquette who is computer literate customer-focused and who maintains a professional and service-orientated approach. If youre a motivated individual with a positive attitude and excellent relationship management skills wed love to hear from you!
A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Management / Storage Units BASIC SALARY : R20 000.00 R25 000.00 START DATE : A.S.A.P / Immediate
REQUIREMENTS:
Minimum of 2 to 3 years related work experience
Own reliable transport and drivers license
Flexible on work/site location within the applicable dedicated region
Matric Certificate and related Tertiary education
Strong solid and friendly telephone Etiquette and leadership skills
Computer literate with related certification
Friendly helpful and service orientated attitude
Excellent Customer-focused attitude and Relationship management
Positiveness and professionalism are essential
DUTIES:
Ensure the working environment is always clean neat and in line with company standards. This includes the branch interior gardens communal areas kitchens and bathrooms.
Sell unit parking warehouse and office space.
Convert leads and upsell all available packages. Understand the link between branch occupancy and sales.
Assist clients and staff with equipment maintenance and property-related issues as needed.
Communicate effectively and professionally across all platforms (email WhatsApp letters etc.) with sound business etiquette.
Maintain cleanliness and order across the branch: ensure gardens and curbs are well-kept the premises are swept daily and bins are cleaned.
Ensure all signage is accurate in place and in good condition.
Provide excellent customer service to new existing potential and departing clients.
Perform general administrative duties including handling member enquiries quotations contracts deposits refunds FICA documentation and document printing/copying.
Manage office operations: reception duties phone answering parcel handling print station management tea/coffee area upkeep stock ordering and control cleaning schedules and staff/property management.
Handle finance-related responsibilities: managing e-wallets daily cashbook receipt mapping daily cash-ups and weekly bank deposits.
Become proficient in Sage Evolution software and log comprehensive client interaction notes.
Assist with packaging removal companies and logistics coordination as needed.
Manage and oversee staff performance and discipline. Report on staff-related issues to HR through the Regional Manager.
Accurately capture quotations and contracts on Sage Evolution with full supporting documentation. Report on sales progress to the Regional Manager.
Verify client information and collect FICA documentation for new contracts.
Professionally promote the brand to generate leads and close sales.
Update marketing reports on Sage Evolution and any other tools as directed by management.
Conduct daily facility walkthroughs with staff to inspect previous work assign new tasks and check security and maintenance.
Oversee all maintenance projects. Submit maintenance reports and update OHS checklists.
Ensure perimeter walls electric fencing and all security features are fully functional with no breaches.
Comply with Occupational Health and Safety policies. Regularly check that fire equipment is serviced functional and leak-free.
Ensure vacant storage units are cleaned promptly after clients vacate. Report and address any damages before re-letting.
Personally suspend services or overlock storage units/offices in arrears. Share updated overlock lists with staff and the Regional Manager.
Ensure all security procedures are correctly implemented and functional. Conduct daily site walks and report any security issues immediately to the Regional Manager and COO.
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