Safer Gambling Analyst â Remote
Safer Gambling Analyst â Remote
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1 Vacancy
Job Description
Description
Hire Resolves client is urgently seeking the expertise of a Safer Gambling Analyst for a fully remote position.
Responsibilities:
- Communicating with customers via email chat or phone who may be at risk of or experiencing gambling-related harm and taking appropriate action based on current legislation and procedures.
- Maintaining and improving internal policies and procedures designed to prevent gambling-related harm.
- Handling escalations and inquiries from the Player Success Team concerning operational compliance processes and cases.
- Monitoring customer communication channels and inboxes related to operational compliance to ensure service level agreements (SLAs) are met and the user experience is smooth.
- Managing customer complaint cases during their shift.
- Analysing customer accounts for Safer Gambling and Anti-Financial Crime concerns identified through internal reporting or Player Success interactions.
- Escalating cases when necessary to protect players.
- Suggesting modifications or improvements to current Operational Compliance and Player Success processes.
- Collaborating with Safer Gambling Management and the Head of Operational Compliance to foster a culture of Safer Gambling and excellent customer service by promoting compliance and awareness.
Requirements:
- Minimum of one year experience in either Safer Gambling Anti-Money Laundering or VIP.
- Experience with calling customers.
- Experience with having difficult conversations with customers whilst remaining calm and objective-focused.
- Ability to work with a number of stakeholders within the business to reach an appropriate decision regarding customer accounts.
- Previous experience in delivering excellent customer service.
- Experience in dealing with a regulated market in the iGaming industry or a similarly strict regulated industry would be beneficial.
- Previous experience in either Safer Gambling Anti-Money Laundering or Anti-Fraud may be beneficial.
- Previous experience dealing with Know Your Customer KYC processes is desirable but not essential.
Contact Hire Resolve for your next career-changing move.
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today contact Adrienne Steyn at Hire Resolve on or on LinkedIn
- You can also visit the Hire Resolve website: or email us your CV:
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable we will put your CV on file and contact you regarding any future vacancies that arise.
Package & Remuneration
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Required Experience:
IC
Employment Type
Part-Time
