Junior Systems Administrator: Service Desk (Post Level 10)
Junior Systems Administrator: Service Desk (Post Level 10)
Posted on :
18-07-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
18-07-2025
Job Description
Department Description/Departement Beskrywing
Faculty of Economic and Management Sciences
ICT Division
Junior Systems Administrator: Service Desk (Post Level 10)
(Bellville Park Campus)
Ref. EBW15/157/0725
The ICT Service Centre at Bellville Park Campus of Stellenbosch University (SU) provides support to students support staff and Faculty members of the School for Public Leadership
the Stellenbosch Business School and Stellenbosch Business School Executive Development.
Students at Bellville Park Campus are postgraduate working professionals requiring after-hour support as well as a high level of quality and timeous response to requests and
queries. The Service Centre team works in shifts. General support is provided between 07:30 -18:00 Mondays to Fridays. When there are evening classes or block week classes
support ends at 20:30 Mondays to Fridays and the Saturday shifts offer support from 07:30 - 18:00.
The Service Centre team works according to and their output measured against SLAs to consistently deliver services that meet or exceed the required standards.
The position is on-site at the Bellville Park Campus of Stellenbosch University Carl Cronj Drive Bellville Western Cape but could include support on other Stellenbosch
University campuses/sites should the need arise.
We are looking for a candidate who demonstrates curiosity a proactive approach to problem-solving and a genuine interest in supporting others. The key attributes we look for
include commitment to continuous learning a willingness to take initiative and excellent communication and interpersonal skills.
This is an ideal opportunity for someone with the fundamental technical qualifications looking to further their career in IT and technical support.
Duties/Pligte
ICT Service Centre:
Job Requirements/Pos Vereistes
Recommendation/Aanbeveling
How To Apply/Hoe Om Aansoek Te Doen
#LI-POST
#PSS
Stellenbosch University is committed to employment equity (EE) and appointments will be made in line with the EE plan for the specific environment as well as the EE Plan of the University.
Stellenbosch University reserves the right not to make an appointment.
Your application comprising a comprehensive curriculum vitae (including the names and email addresses of at least three referees) must reach the University before or on the closing date of the advertised post.
APPLY ONLINE AT BY USING THE APPLY NOW LINK AT THE TOP RIGHT-HAND CORNER OF THE SPECIFIC VACANCY PAGE.
The University reserves the right to investigate qualifications and conduct background checks on all candidates.
The Occupational Health and Safety Act requires people in occupations that entail potential exposure to certain hazards (such as but not limited to: noise hazardous chemical substances and hazardous biological agents) to be subjected to medical screening to determine their fitness to work in the said occupations.
Should no feedback be received from the University within four to six weeks of the closing date kindly accept that your application did not succeed.
Enquiries/Navrae
Enquiries regarding this post: Ms Marsunet Horn on or at
Enquiries regarding remuneration/benefits as well as technical assistance with the electronic application process: Human Resources Client Services Centre on (Stellenbosch) / (Tygerberg) or at
Faculty of Economic and Management Sciences
ICT Division
Junior Systems Administrator: Service Desk (Post Level 10)
(Bellville Park Campus)
Ref. EBW15/157/0725
The ICT Service Centre at Bellville Park Campus of Stellenbosch University (SU) provides support to students support staff and Faculty members of the School for Public Leadership
the Stellenbosch Business School and Stellenbosch Business School Executive Development.
Students at Bellville Park Campus are postgraduate working professionals requiring after-hour support as well as a high level of quality and timeous response to requests and
queries. The Service Centre team works in shifts. General support is provided between 07:30 -18:00 Mondays to Fridays. When there are evening classes or block week classes
support ends at 20:30 Mondays to Fridays and the Saturday shifts offer support from 07:30 - 18:00.
The Service Centre team works according to and their output measured against SLAs to consistently deliver services that meet or exceed the required standards.
The position is on-site at the Bellville Park Campus of Stellenbosch University Carl Cronj Drive Bellville Western Cape but could include support on other Stellenbosch
University campuses/sites should the need arise.
We are looking for a candidate who demonstrates curiosity a proactive approach to problem-solving and a genuine interest in supporting others. The key attributes we look for
include commitment to continuous learning a willingness to take initiative and excellent communication and interpersonal skills.
This is an ideal opportunity for someone with the fundamental technical qualifications looking to further their career in IT and technical support.
Duties/Pligte
ICT Service Centre:
- Providing support to all clients on Bellville Park Campus (students support staff faculty management etc.).
- Promptly answering telephone calls coming into the Service Centre.
- Picking up and resolving request tickets logged on the Service Centre portal according to the Service Centres SLAs.
- Taking ownership of requests and ensuring that request tickets are kept updated and incidents are managed prioritised and escalated efficiently.
- Providing hardware support for all Stellenbosch University-owned client devices (workstations laptops projectors printers etc.).
- Providing software support for all Stellenbosch University-approved software.
- Imaging new devices (laptops workstations) as well as backing up and transferring user data between devices.
- Administrating staff and student cards and access control.
- Assisting with maintaining an inventory of all ICT equipment and ensuring timely updates and replacements.
- Undertaking any other tasks or once-off projects which may be assigned from time to time.
- Setting up classrooms for blended/hybrid streaming (Zoom and MS Teams).
- Supporting lecturers with audio video and technical requirements in the classroom.
Job Requirements/Pos Vereistes
- A relevant NQF 6 qualification such as a national diploma or advanced certificate with two years relevant work experience OR an NQF 5 qualification with three years relevant work experience.
- Microsoft Fundamentals CompTIA A CompTIA N CompTIA ITF or equivalent certification.
- Competency in Microsoft Office 365 with proven experience in supporting and troubleshooting Microsoft 365 applications.
- An understanding of MFA platforms such as Microsoft Authenticator.
- Familiarity with basic cybersecurity principles such as secure password practices and phishing recognition.
- Experience with troubleshooting technical issues on PCs laptops and printers.
- A natural problem-solver who enjoys figuring things out and who has the ability to apply critical thinking to identify diagnose and resolve technical problems efficiently.
- The ability to assess the urgency of customer requests and prioritise to assist or to escalate accordingly.
- The ability to provide effective and accurate information when dealing with customer enquiries.
- The ability to communicate clearly and professionally in English with all end-users.
- The ability to ensure that all written communication in English such as emails and responses on ICT tickets are grammatically correct and without spelling errors or typos.
- Willingness to work in shifts to provide after-hours support.
- Excellent interpersonal and customer service skills to effectively communicate with end-users.
- A team player that focuses on the success of the team and not on individual gain.
- An eagerness to learn more and grow professionally.
- The ability to function independently and take responsibility for your outputs.
- The ability to function under pressure without compromising accuracy.
- High-level organisational abilities and strong attention to detail.
- The ability to triage requests based on urgency and effort to ensure that requests are completed according to impact.
- Committed to furthering your studies in the IT field (obtaining Intermediate Microsoft Certification CompTIA Tech or equivalent two-year IT qualification).
Recommendation/Aanbeveling
- Bachelors degree B-Tech or advanced diploma.
- MCSA Intermediate Microsoft Certification CompTIA Tech or equivalent two-year IT qualification.
- Knowledge of the Moodle eLearning system.
- Knowledge of video conferencing tools such as Zoom and Microsoft Teams.
- Knowledge of Cloud Services.
- ITIL Foundation (v3) certificate.
- Competency in MacOS.
- Fluent in additional official South African languages other than English.
How To Apply/Hoe Om Aansoek Te Doen
#LI-POST
#PSS
Stellenbosch University is committed to employment equity (EE) and appointments will be made in line with the EE plan for the specific environment as well as the EE Plan of the University.
Stellenbosch University reserves the right not to make an appointment.
Your application comprising a comprehensive curriculum vitae (including the names and email addresses of at least three referees) must reach the University before or on the closing date of the advertised post.
APPLY ONLINE AT BY USING THE APPLY NOW LINK AT THE TOP RIGHT-HAND CORNER OF THE SPECIFIC VACANCY PAGE.
The University reserves the right to investigate qualifications and conduct background checks on all candidates.
The Occupational Health and Safety Act requires people in occupations that entail potential exposure to certain hazards (such as but not limited to: noise hazardous chemical substances and hazardous biological agents) to be subjected to medical screening to determine their fitness to work in the said occupations.
Should no feedback be received from the University within four to six weeks of the closing date kindly accept that your application did not succeed.
Enquiries/Navrae
Enquiries regarding this post: Ms Marsunet Horn on or at
Enquiries regarding remuneration/benefits as well as technical assistance with the electronic application process: Human Resources Client Services Centre on (Stellenbosch) / (Tygerberg) or at
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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