Team Leader, Inbound
Team Leader, Inbound
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To create and oversee an enhanced personalised and professional collections process for an array of clients to ensure a consistent service delivery experience to all clients.
Qualifications :
- Completed Matric
- Diploma in Banking
Experience
- 5-7 years Inbound and Outbound contact center experience across early late and legal collections. Leadership experience.
Additional Information :
Behavioral Competencies
- Convincing People
- Empowering Individuals
- Examining Information
- Exploring Possibilities
- Interacting with People
Technical Competencies
- Active Listening
- Call Reporting
- Contact Centre Customer Relationship Management
- Difficult Calls Management
- Electronic Communications & Devices
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
