Lets Write Africas Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

At OM Bank we strive to attract great people who are passionate about coming together for a higher purpose- building something unique and aspirational always aiming to be the best they can be. We are rooted in our purpose of inspiring and enabling our customers to grow and sustain their prosperity.

Business technical execution specialist within the multi-disciplinary Card and Payment Business and Technical Team.



This includes operational and technical support for Mastercard 10x and Paymentologyservice partners and driving digital payments solutions for card.

KEY RESULT AREAS

• Have deep understanding of current and new digital payments in the card environment
• Proven success in driving digital payments projects from development to implementation
• Manage relationship with internal stakeholders that touches card
• Represent the bank in relevant Card PCHs
• Manage the technical relationship with Mastercard Paymentology and 10x to ensure delivery of projects and conclusion of incidents
• Manage the card manufacturing relationship with Crossgate and branches
• Provide insight to Business Analysts to formulate Business requirements for projects
• Be involved in prioritisation of projects in the roadmap
• Manage relationship with external suppliers
• Be well informed on new digital payment solutions and their implementation journeys
• Provide the second line team with support to resolve customer queries for card transactions
• Drive investigation and resolving of all unreconciled items and incidents involving card product. This includes UX processing card stock delivery or processing issues.
• Card related processing exceptions and disputes
• Provide insight for new enhancements with the aim of continuously improving and automating processes (incl. SOPs UAT testing and post deployment checks)
• Generate daily and monthly management reports on card transactions
• Show ability to understand trends in customer transaction data
• Participation in all internal and external audit reviews
• Trouble shooting and incident management resolution
• Training support to first-line customer service team
• Ensure all operational processes and execution are compliant with industry regulations

ROLE REQUIREMENTS

• Relevant qualification and/or relevant certification
• Minimum 5 years work experience in card and business operational/technical roles
• Experience working in a multi-faced/diverse team
• A good understanding of the technology and commercials that support Card
• Comprehensive knowledge of card payment systems
• Working operational experience with Mastercard and/or Paymentology will be an advantage
• We are looking for a smart energetic experienced and dynamic achiever who take initiative and ownership and who thrives on constant challenges and high-speed change. Be a collaborative and helpful team player

Knowledge and Skills

• Strong knowledge and experience of the payments industry schemes and regulations and more specifically the National Payment System (NPS)
• Strong understanding of the movement of data in a card transaction
• Strong understanding of the 4 party model
• Understanding of the PASA and PCH framework
• Computer literacy Microsoft office: Outlook PowerPoint MSWord MS Excel and MS Teams
• Ability to articulate ideas and present to senior stakeholders
• Financial and accounting knowledge understanding basic financial accounting and financial principles

Personal Attributes

• Independent self-starter who also works well in a team-environment
• Advanced written and verbal communication skills able to translate payment concepts into general business concepts.
• Demonstrate Intense Customer/Seller Focus and Highest level of Integrity Intellectual Honesty and Strong Work Ethic.
• Be Sharp Analytical and thoughtful.
• High Attention to Detail and proven ability to manage multiple Competing priorities Simultaneously.
• Should be able to work in flexible environment and setup for hybrid working.
• Excellent written oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills highly consultative and solutions oriented.
• Flexible and an ability to deal with ambiguity and continuous change
• Detailed and precision orientated to ensure financial processes are sufficiently robust and executed in line with compliance and risk requirements
• Be able to anticipate obstacles and work to their resolution

Skills

Action Planning Analytical Thinking Computer Literacy Current State Assessment Data Compilation Data Interpretations Data Management Data Modeling Digital Literacy Document Management Evaluating Information Legal Practices Management Reporting Numerical Aptitude Oral Communications

Competencies

Collaborates

Courage

Ensures Accountability

Financial Acumen

Instills Trust

Manages Complexity

Optimizes Work Processes

Organizational Savvy

Education

Closing Date

24 July 2025 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!