1967- Alarm Monitoring Agent - Bureau
1967- Alarm Monitoring Agent - Bureau
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an Alarm Monitoring Agent - Bureau to join our dynamic team and innovative company.
About the Alarm Monitoring Agent - Bureau position
The main purpose of the position is to be responsible for but not limited to the monitoring and management of risk events within the Bureau Division. This position will form part of the 24/7 Bureau Division.
Main Job Functions:
- Monitoring and Phoning of all customer high-risk alarms received.
- Monitoring and phoning for all movement exception alarms received.
- Activation of time-specific events and zones according to customer expectations.
- Initiate Phase 1 Recovery Channel for stolen and hijacked vehicles.
- Handover Phase 1 Recovery process to Phase 2 Escalations.
- Assist with all track and position requests.
- Assist with all quick report requests.
- Complete Daily Weekly and Monthly Internal and External reports.
- Assist and handle all level 1 associated queries and escalations.
- Escalate queries to the correct channel.
- Attend all scheduled internal and external meetings when required.
Technical Competencies and Behavioural Competencies:
Product Knowledge
- Comprehensive understanding of the companys products or services including features functionalities and value propositions.
Market Research
- Proficiency in conducting market research to identify customer needs market trends competitor activities and opportunities for product innovation.
Communication Skills
- Strong verbal and written communication skills to articulate product vision strategy and requirements to diverse stakeholders and facilitate effective collaboration.
Problem-Solving Abilities
- Ability to identify problems analyse root causes and develop creative solutions to address challenges and optimize product performance.
- Customer Focus
- Strong customer knowledge and skills to be able to priories client requests and queries from inception to completion with constant feedback to the client
Qualifications and Experience:
- Minimum Matric or equivalent
- Two years of relevant work experience preferably within a call centre environment.
- Prior experience in customer service preferably in a call centre or contact centre environment.
- Proficiency in Microsoft Outlook Word and Excel
- Fluent in two languages of which one must be English preferably bilingual in Afrikaans.
- Must be computer literate.
- Good knowledge of customer relationship management (CRM) systems and basic computer proficiency.
Closing Date: 6 August at 16:00
Required Experience:
Unclear Seniority
Employment Type
Full-Time
