Business intelligence Manager (Pipeline)
Business intelligence Manager (Pipeline)
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Job Description
Job title:
Business intelligence Manager (Pipeline)Job Description:
Job Title
Business intelligence Manager
Reports To
Head of Data Analytics / Global BI Director
Job Purpose
The Data Analytics Manager will lead the delivery of advanced analytics solutions across our Global team managing a team of 815 data professionals. This role combines hands-on technical expertise with people leadership ensuring the team delivers high-quality scalable data solutions using technologies such as Snowflake Power BI Microsoft Fabric Azure AWS Python SQL and R. The successful candidate will foster a high-performance culture through coaching mentoring and continuous development while ensuring alignment with business goals and data governance standards.
CAPITA VALUES
Implement and practice Capita Values through practical application of the behaviours as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others:-
Customer First - Always Fearless Innovation Achieve Together Everyone is Valued.
Accountabilities & Activities
- Lead and manage a team of 815 data analysts engineers and scientists providing day-to-day direction performance management and career development.
- Act as a hands-on technical leader guiding the team in the design and implementation of data solutions using Snowflake Azure Synapse AWS Redshift and Microsoft Fabric.
- Oversee the development of dashboards and analytics products using Power BI ensuring they meet business requirements and usability standards.
- Drive the adoption of advanced analytics and machine learning models using Python SQL and R to support forecasting segmentation and operational insights.
- Establish and maintain team standards for code quality documentation testing and version control.
- Design and deliver structured training plans to upskill team members in cloud platforms analytics tools and certifications (e.g. PL-300 SnowPro Core).
- Conduct regular 1:1s performance reviews and development planning to support individual growth and team capability.
- Collaborate with business stakeholders to translate requirements into actionable data solutions and ensure timely delivery.
- Promote a culture of innovation continuous improvement and knowledge sharing within the team.
- Support the Head of Data Analytics in strategic planning resource forecasting and delivery governance.
- Lead and manage a team of 815 data analysts engineers and scientists providing day-to-day direction performance management and career development.
- Act as a hands-on technical leader guiding the team in the design and implementation of data solutions using Snowflake Azure Synapse AWS Redshift and Microsoft Fabric.
Qualifications Knowledge & Experience
- Professional Certifications (preferred or in progress):
- - Microsoft Certified: Power BI Data Analyst Associate (PL-300)
- - SnowPro Core Certification (Snowflake)
- - Microsoft Certified: Azure Data Engineer Associate
- - AWS Certified: Data Analytics Specialty
- Proven experience managing and developing high-performing data teams.
- Strong technical expertise in Snowflake Power BI Microsoft Fabric SQL Python and R.
- Experience with Azure Data Factory Databricks Synapse Analytics and AWS Glue.
- Demonstrated ability to lead by example through hands-on technical delivery.
- Experience in agile delivery sprint planning and backlog management.
- Excellent communication coaching and stakeholder engagement skills.
Judgement Skills
- Balances team development with delivery priorities and business needs.
- Makes informed decisions on technical design resource allocation and delivery timelines.
- Evaluates project outcomes and identifies opportunities for team and process improvement.
- Encourages experimentation while maintaining delivery discipline and governance.
Freedom Of Action
- Leads the day-to-day operations of the analytics team with autonomy.
- Makes independent decisions on team structure training plans and delivery approaches.
- Acts as a key liaison between technical teams and business stakeholders.
Dimensions
Financial:
- Supports budgeting and cost optimisation for analytics projects.
- Contributes to revenue growth through data-driven client solutions.
Non-Financial:
- Manages a team of 815 data professionals.
- Drives adoption of modern analytics tools and practices.
- Leads team development training and certification initiatives.
- Builds strong relationships across business units and with external clients.
Environment
- Build strong relationships and influence key decision makers.
- Able to work under pressure and adapt to change.
About Us
Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.
Were here to help get you to your future whether its to gain worldclass customer service experience or grow with our variety of skills and experiences we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary theres no better place to be.
Our services span multiple sectors locations and businesses from retail industry healthcare government education to employment working together to create better outcomes for all.
Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities amenities and multi-faceted transport options. The on-site benefits include a gym a doctor and clinic a creche multiple restaurants and food stores a pharmacy a hairdresser and a spa.
Whats in it for you
- Competitive Basic salary
- Medical Aid
- Provident fund Group life funeral and disability benefit
- Annual Performance Incentive: We offer an annual performance incentive based on target % rewarding our employees for their hard work and dedication.
- Global Colleague Networks: We provide opportunities for participation in global colleague networks fostering a sense of community and collaboration.
- Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
- Annual Leave: We provide annual leave days more than statutory requirements ensuring our employees have ample time to rest and rejuvenate.
- International Exposure: We provide opportunities for international exposure broadening our employees horizons and experiences.
- Development and Growth: We offer numerous opportunities for development and growth helping our employees to reach their full potential.
What we hope youll do next
Choose Apply now to fill out our short application so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.
What will happen next
- Your application will be reviewed.
- If your application is successful you will be invited to an interview with a member of the recruitment team.
IMPORTANT
The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.
Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business EE targets and goals.
NB: Attach your most recent CV indicative of the criteria as advertised.
Location:
Cape TownSouth AfricaTime Type:
Contract Type:
PermanentRequired Experience:
Manager
Employment Type
Full Time
