Junior Support Technician
Junior Support Technician
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a Junior Technical Support Technician with a solid foundation in Linux systems networking and basic VoIP to join our growing team. The ideal candidate should be eager to learn have strong troubleshooting skills and be comfortable working with technologies like MikroTik routers firewalls DNS configuration and basic voice systems.
Key Responsibilities
Customer Support and Ticket Management
- Serve as the first point of contact for clients experiencing technical issues.
- Respond to support tickets via phone email or CRM system in a timely and professional manner.
- Troubleshoot basic network and Linux-related issues.
- Keep users informed of ticket progress and resolution timelines.
- Escalate complex issues to senior technicians where required.
Network and Linux Support
- Assist with setting up configuring and maintaining MikroTik routers and basic firewall rules.
- Perform port forwarding and basic VPN setup under guidance.
- Log into routers to check and validate configurations.
- Support basic LAN/WAN troubleshooting.
Linux and DNS Administration
- Assist with basic Linux server tasks such as checking services logs and user access.
- Configure and manage DNS records (A MX CNAME) as needed for domain and email services.
- Help with basic website pointing or redirects.
VoIP and Communication Support
- Provide basic support for VoIP setups and IP phones.
- Troubleshoot basic call quality issues.
- Assist with minor PBX tasks (e.g. user extensions voicemail setup).
General Technical Tasks
- Assist in desktop setup and basic software installation.
- Help with Wi-Fi access point configuration and monitoring.
- Support internal staff with hardware/software troubleshooting when needed.
- Perform routine preventative maintenance and updates on devices.
Preferred Skills and Experience
- Basic working knowledge of Linux (Ubuntu CentOS etc.)
- Exposure to MikroTik routers and basic network configuration
- Understanding of DNS setup and domain management
- Familiarity with firewalls port forwarding and VPN basics
- Introductory experience with VoIP systems (e.g. 3CX Yealink Grandstream)
- Basic troubleshooting of desktop systems and peripherals
Ideal Candidate Traits
- Passionate about IT and eager to learn new systems and tools
- Comfortable in a customer-facing role and focused on client satisfaction
- Team player with good communication skills
- Ability to work under pressure and manage multiple tasks
Requirements
- 1-2 years of experience in an IT support or junior network technician role
- Matric (Grade 12) with relevant IT certifications (e.g. CompTIA A/N MikroTik MTCNA or Linux beneficial)
- Valid driver s license (advantageous for on-site support)
3+ years experience in a similar role Provide good quality work Very strong analytical, problem solving and decision making skills Effective task execution Be customer service focused Be able to work in a fast-paced environment Be able to work under stressful conditions Be able to communicate effectively and clearly Demonstrate professional attributes Excellent attention to detail skills Ability to prioritize work schedules and manage multiple projects simultaneously Demonstrate ability to be assertive and self-motivated Influencing skills Lead with confidence Be able to work overtime and standby as required Be able to focus on the requirements as set by management Punctual Administration skills Valid driver's license and own transport
Education
3+ years experience in a similar role Provide good quality work Very strong analytical, problem solving and decision-making skills Effective task execution Be customer service focused Be able to work in a fast-paced environment Be able to work under stressful conditions Be able to communicate effectively and clearly Demonstrate professional attributes Excellent attention to detail skills Ability to prioritize work schedules and manage multiple projects simultaneously
Employment Type
Full Time
